Customer Services Representative
Location: Mountain View
Posted on: January 13, 2022
The purpose of this position is to provide information in response
to inquiries about products and services and to handle and resolve
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer service by answering incoming service requests,
via phone, chat, email & online requests from all business units on
Generates and dispatches service request work orders for completion
by vendors. Schedules conference rooms and audio visual
Responds to customer inquires and concerns. Follows up with
customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer
service database, and spreadsheets as needed with updated service
Contacts customer for additional information and communicating the
steps in the work order process.
Runs, reviews, and distributes various customer service reports as
May generate and dispatch service request work orders for
completion by vendors.
May assist with the training of new hires and temporary employees
on CMMS (Computer Maintenance Management System), customer service
database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or
training to co-workers.
Other duties may be assigned.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required.
Call Center experience preferred. Minimum two years of related
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short
correspondence, and memos and ask clarifying questions to ensure
understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients,
co-workers, and/or supervisor.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in
standard situations. Ability to solve problems in standard
situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate Knowledge of Microsoft Office Suite products. Ability
to type 45-50 WPM.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company
policies to achieve set results and deadlines. Errors in judgment
may cause short-term impact to co-workers and supervisor.
CBRE is an equal opportunity/affirmative action employer with a
long-standing commitment to providing equal employment opportunity
to all qualified applicants regardless of race, color, religion,
national origin, sex, sexual orientation, gender identity,
pregnancy, age, citizenship, marital status, disability, veteran
status, political belief, or any other basis protected by
Keywords: CBRE, Mountain View , Customer Services Representative, Sales , Mountain View, California
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