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Golf Shop Sales Associate

Company: CordeValle
Location: San Martin
Posted on: January 12, 2022

Job Description:

DEPARTMENT: Golf Operations and Golf Shop

POSITION: Golf Shop Sales Associate


REPORTS TO: Golf Professionals / Director of Golf


Responsible for accurate and efficient handling of tee time reservations for Members and

Hotel Guests, including caddy reservations and daily tee time reconciliation; shop

merchandise sales and special order requirements for members and guests; shop

maintenance and appearance under specified guidelines. Learn, understand, and

implement CordeValle and Rosewood Mission Statement and Core Values to enhance

and provide maximum enjoyment for all internal and external guests.

Standard Specifications: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform

this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.


High school graduate .
Previous retail sales experience or customer service experience.
Computer literate in Word and Excel.
Must be able to work flexible hours including nights, weekends and holidays.
Capable of multi-tasking.

Previous Golf Shop sales experience.
Previous hospitality experience.


Written and oral communication skills.
Mathematical skills.
Able to work unsupervised and make decisions in managers absence.
Able to maintain cash bank and always balanced.
Able to remain calm and react quickly when confronted with several tasks at once.
Able to work closely with other operating departments on property.

Outgoing personality.
Strong personal selling skills and desire to learn.
Ability to work flexible work schedules based upon activity and seasonality.

Make accurate tee times for Members; make accurate future tee times for Hotel Guests.
Properly check in golfers.
Answer telephone with positive, professional etiquette in 3 rings or less.
Interface with Caddy Master to assure accurate scheduling of caddies and forecaddies.
Daily reconciliation of tee sheet and Caddie Sheet.
Proficient in POS and Tee Time Reservation program.
Execute Opening Responsibilities according to set standards.
Daily execution of bank balancing.
Assist with merchandise pricing, displays and rotation.
Assist in bi-monthly inventories and reconciliation.
Properly ring in merchandise with respective discounts.
Properly execute Special Order Form and necessary follow-up.
Maintain shop appearance according to set standards.
Execute Closing Responsibilities including Hole Location Charts and Caddie Balance sheet.
Demonstrate understanding of shop merchandise including soft and hard goods.
Work with Reservations to assure accurate transfer of information.

Assist Professionals and Starter in daily management of member and guest play.
Assist the grill with customer orders when necessary.
Assist with upkeep of merchandise backroom.
Perform weekly counts of key items as assigned.
Work with Sales and Marketing to greet potential group meeting planners on property tours.
Process gift certificates in Administrative Assistance absences.
During tournaments, assist in merchandise dispersion or golfer check-ins.
Design and display merchandise information cards.

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

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Keywords: CordeValle, Mountain View , Golf Shop Sales Associate, Sales , San Martin, California

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