Patient Services Representative
Location: Mountain View
Posted on: November 17, 2021
Position Details : Patient Services Representative Location :
Mountain View , CA Duration : 3 Months Description: The Patient
Services Representative serves as the primary point of contact for
patient electronic scheduling and registration. The role supports
operations by coordinating schedules for patients and providers.
The position works with patients, families, providers, clinical and
non-clinical staff to coordinate the patients experience throughout
the process of accessing healthcare. Interviews patients either by
telephone or in person to effectively schedule and register.
Establishes eligibility, verification of benefits, and identifying
and collects co-payments as appropriate. Obtains Authorizations if
assigned. Communicates patient out of pocket responsibilities for
services provided to the patient using a Patient Friendly approach.
May perform other duties as assigned. Registration: Collects,
verifies and updates patient demographic and guarantor information.
Verifies insurance benefits/eligibility, manages referrals runs the
patient estimate using the Price Estimator Tool. Collects co-pays
and patients estimated out of pocket expense as appropriate.
Scheduling: Performs appointment scheduling, registration and
customer service duties; answers incoming phone calls, makes
appointments, monitors access issues with provider schedules that
affect patient satisfaction, and communicates issues to Supervisor.
Ensures schedules are appropriate use of clinical resources.
Follows established parameters to ensure procedures, treatments,
test, are scheduled with the required amount of time and
effectively utilize resources. Patient Satisfaction: This position
is a key contributor to patient satisfaction initiatives within the
department by participating in patient satisfaction related process
improvement activities as well as providing a high quality contact
experience for the patient with every interaction. Creates a
positive patient experience improving patient satisfaction by
facilitating appointment scheduling and preregistration at one
point of contact. This process will also give the patient the
appropriate instructions pertinent to their service, the financial
liability as it relates to their scheduled service, and direction
to the Hospital Service Department prior to their visit. Experience
: High School Diploma (Associates degree preferred) - Required
Minimum 2 years medical office or medical insurance experience -
Keywords: Careerbuilder-US, Mountain View , Patient Services Representative, Sales , Mountain View, California
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