Fleet Operations Specialist - Night Shift

Company: Knightscope
Location: Mountain View
Posted on: November 16, 2023

Job Description:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Fleet Operations Specialist - Night Shift Full Time Mountain View, CA, US Salary Range: $24.00 To 31.00 Hourly Fleet Operations Specialist (Night Shift) Have you always been fascinated with technology and would love to be part of a remarkable team making a difference in the country's security? Knightscope is the place to be! Founded in April 2013, Knightscope is a leader in developing autonomous physical security solutions. The Knightscope "Hardware + Software + Humans" approach reduces costs for our clients, provides a 24/7 force multiplier effect as well as advanced anomaly detection capabilities. Our solution includes providing an autonomous physical presence, gathering data from the environment in real-time, and pushing anomalies to our user interface, the Knightscope Security Operations Center. Job Summary Knightscope is looking for a detailed-oriented, technically astute, friendly, client-oriented individual the just loves to keep customers happy to join our Network Operations Center ("NOC") Team - and has the technical chops to help do it! NOC Specialists oversee monitoring critical machines-in-network elements and engaging in proactive network systems monitoring. Troubleshooting is a daily task for a NOC Specialist, and they also monitor the software, hardware, network, and signal strength from our Autonomous Data Machines (ADMs) also known as Security Robots. Our ADMs run 24/7 out in the field nationwide and can be quite similar to monitoring servers in a data center - except our servers move, lots more stuff on the "servers" and they are running outside (and inside)! We are staffing up a team to keep an eye on our machines-in-network across client deployments with a bird's eye view of the entire "Galaxy" of robots. Experience with Linux is required, and Robot Operating System (ROS) is a plus. The position requires handling Level 1 issues and ability to work with senior engineers in resolving Level 2 and above issues. Additional responsibilities include working with technicians to make sure service calls on the security robots are completed properly. This position is currently open to remote candidates or in person at our Mountain View Headquarters. Key Responsibilities

• Monitor fleet of security robot nationwide
• Debug navigation, software, electrical and hardware issues with limited engineering support. -
• Address Level 1 issues and document Level 2 issues
• Respond immediately to client instant messages.
• Full fleet functionality audits nightly
• Robot Admin documentation, metrics, reports, and service ticket completion -
• Opportunities for fleet issue investigation and proposed bug fixes Qualifications
  • Position would be suitable for a technician or IT specialist with some experience or someone with a technical background and basic programming skills.
  • 2+ years of experience
  • Experience with Linux is required.
  • Understanding of ROS (Robot Operating System) or robotic field experience is a big plus
  • Flexibility in work hours is important as the Knightscope Network Operations Center (KNOC) runs 24/7
  • Positive attitude and mindful approach to challenges
  • Detailed oriented. Location
    • Remote Work-from-Home, flexibility available within the United States. - Shift Hours
      • Night Shift: Wednesday, Thursday, Friday and Saturday - 5pm to 5am PST
      • Life Insurance
      • LTD
      • 401k
      • PTO
      • Holidays
      • Supplemental Insurance Knightscope embraces diversity and encourages applicants from all different backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
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Keywords: Knightscope, Mountain View , Fleet Operations Specialist - Night Shift, Professions , Mountain View, California