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Support Operations Analyst III

Company: Russell Tobin & Associates
Location: Mountain View
Posted on: January 24, 2023

Job Description:

Russell Tobin and Associates is currently hiring an Payment Support Operations Analyst in Remote. with our Fortune 500 Client. Apply today for consideration!Position: Payment Support Operations AnalystLocation: RemoteDuration: 12+ months Pay Rate: open JOB SUMMARY--- We are looking for an Operations Analyst for Payments to support our growing portfolio with multiple product offerings. --- We are focused on accelerating our growth and scaling the business with institutional quality servicing systems, data, reporting and operational excellence. --- This role will be remote. --- This position will report to the Money Operations Lead for Payments & Payroll. Responsibilities: --- Support day-to-day payment operations including:--- Partnering across functional teams to address, resolve and document issues--- Identify improvement opportunities through analysis, research, incident review, etc.--- Follow-up and tracking of third-party issues--- Contribute to process documentation and other initiatives to drive operational excellence--- Interaction with third party partners, monitoring SLAs, etc.--- Collaborate with Business and Compliance Teams to identify and resolve issuesQualifications--- 3+ years professional experience in a payment operations or payments technology role with a PayFac, acquirer processor, gateway or FI--- Intimate knowledge of payments processes, workflows, funds flow--- Understanding of payments backoffice systems, how they connect, where issues can arise--- Proven experience working with cross-functional teams--- Ability to work independently - self-starter, enthusiastic and highly motivated--- Strong analytical and problem-solving skills with the ability to exercise sound judgment--- Excellent communication skills; strong organizational skills and attention to detail--- RTP experience and/or Jira knowledge a plus. Rate/Salary:

Keywords: Russell Tobin & Associates, Mountain View , Support Operations Analyst III, Professions , Mountain View, California

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