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Content Issue QA Analyst

Company: TikTok
Location: Mountain View
Posted on: June 24, 2022

Job Description:

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.
As a global community that thrives on creativity and expression, it's important that users feel safe and comfortable in this community. TikTok's US Safety Ops team is dedicated to making TikTok safe for our users, viewers, and content creators globally.
About the RoleAs a QA Content and Issue Analyst on our TikTok US content safety team, you will work closely with the Policy, Training, and Operations teams to provide the metrics and data that influence content moderation strategies and processes. Content Issue QAs are individual contributors and will take ownership of 1-2 Policy vertical(s) (Minor Safety, Eating Disorders, Misinformation...etc) to become SMEs and drive moderation quality improvements. You will provide both qualitative and quantitative analysis of content moderation results to inform strategic priorities.
- Perform complex data analysis to uncover problematic error trends, and document and report findings to leadership.- Work closely with internal and external teams to conduct RCAs and drive quality improvements strategies.- Identify improvement areas for vendor performance and work closely with internal stakeholders and vendor leadership to prepare solutions.- Create and maintain reports that inform and direct policy decisions.- Maintain expert understanding of TikTok's policies, procedures, app features, and internal documents.- Participate in weekly calibration sessions with vendor partners to ensure consistent alignment on policy and process.- Attend weekly business reviews, prepare glide paths, track daily and weekly quality metrics.- Work on AdHoc projects as requested by leadership.
Qualifications- 3+ years experience in Trust & Safety, or similar industry experience.- Experience creating analysis reports and conducting RCAs.- Strong communication skills, attention to detail, creating reports and maintaining documentation.- Creative, solution-oriented mindset with the ability to execute under pressure and meet deadlines.- Experience applying policy tag(s) or action(s) on media content.- Able to work with minimal supervision, taking ownership of work and completing tasks in a timely manner, while adapting rapidly to changing work environments, priorities, and organizational needs.- Ability to provide data-driven analysis to cross-functional teams in various processes, policies, and procedures.- Microsoft Office Suite (Excel, PowerPoint) Google Suite, (Sheets, Docs, Slides).- Travel between our Los Angeles and Mountain View/Sunnyvale offices, 1 - 2 times a year. - Bachelor's Degree or equivalent education/experience or 3+ years experience in a quality assurance role.- Understanding of the broader landscape of new policy developments in media, tech, and the entertainment industries.- Experience working in a start-up, or forming new teams in established companies- Interest in project management skill development.- Proven experience successfully manipulating, processing, and extracting value from large and disconnected data sets within spreadsheets and databases.- Familiar with Tableau or other data visualization tools that utilize query language.- Familiar with trends, challenges, and memes across media platforms such as TikTok, Facebook, 4chan, and Reddit.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.
At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

Keywords: TikTok, Mountain View , Content Issue QA Analyst, Professions , Mountain View, California

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