Content Issue QA Analyst
Company: TikTok
Location: Mountain View
Posted on: June 24, 2022
|
|
Job Description:
TikTok is the leading destination for short-form mobile video.
Our mission is to inspire creativity and bring joy. TikTok has
global offices including Los Angeles, New York, London, Paris,
Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.
As a global community that thrives on creativity and expression,
it's important that users feel safe and comfortable in this
community. TikTok's US Safety Ops team is dedicated to making
TikTok safe for our users, viewers, and content creators
globally.
About the RoleAs a QA Content and Issue Analyst on our TikTok US
content safety team, you will work closely with the Policy,
Training, and Operations teams to provide the metrics and data that
influence content moderation strategies and processes. Content
Issue QAs are individual contributors and will take ownership of
1-2 Policy vertical(s) (Minor Safety, Eating Disorders,
Misinformation...etc) to become SMEs and drive moderation quality
improvements. You will provide both qualitative and quantitative
analysis of content moderation results to inform strategic
priorities.
- Perform complex data analysis to uncover problematic error
trends, and document and report findings to leadership.- Work
closely with internal and external teams to conduct RCAs and drive
quality improvements strategies.- Identify improvement areas for
vendor performance and work closely with internal stakeholders and
vendor leadership to prepare solutions.- Create and maintain
reports that inform and direct policy decisions.- Maintain expert
understanding of TikTok's policies, procedures, app features, and
internal documents.- Participate in weekly calibration sessions
with vendor partners to ensure consistent alignment on policy and
process.- Attend weekly business reviews, prepare glide paths,
track daily and weekly quality metrics.- Work on AdHoc projects as
requested by leadership.
Qualifications- 3+ years experience in Trust & Safety, or similar
industry experience.- Experience creating analysis reports and
conducting RCAs.- Strong communication skills, attention to detail,
creating reports and maintaining documentation.- Creative,
solution-oriented mindset with the ability to execute under
pressure and meet deadlines.- Experience applying policy tag(s) or
action(s) on media content.- Able to work with minimal supervision,
taking ownership of work and completing tasks in a timely manner,
while adapting rapidly to changing work environments, priorities,
and organizational needs.- Ability to provide data-driven analysis
to cross-functional teams in various processes, policies, and
procedures.- Microsoft Office Suite (Excel, PowerPoint) Google
Suite, (Sheets, Docs, Slides).- Travel between our Los Angeles and
Mountain View/Sunnyvale offices, 1 - 2 times a year. - Bachelor's
Degree or equivalent education/experience or 3+ years experience in
a quality assurance role.- Understanding of the broader landscape
of new policy developments in media, tech, and the entertainment
industries.- Experience working in a start-up, or forming new teams
in established companies- Interest in project management skill
development.- Proven experience successfully manipulating,
processing, and extracting value from large and disconnected data
sets within spreadsheets and databases.- Familiar with Tableau or
other data visualization tools that utilize query language.-
Familiar with trends, challenges, and memes across media platforms
such as TikTok, Facebook, 4chan, and Reddit.
TikTok is committed to creating an inclusive space where employees
are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our
workplace.
At TikTok, our mission is to inspire creativity and bring joy. To
achieve that goal, we are committed to celebrating our diverse
voices and to creating an environment that reflects the many
communities we reach. We believe individuals should not be
disadvantaged because of their background or identity, but instead
should be considered based on their strengths and experience. We
are passionate about this and hope you are too.
Keywords: TikTok, Mountain View , Content Issue QA Analyst, Professions , Mountain View, California
Click
here to apply!
|