End User Services Analyst
Company: LegalZoom
Location: Mountain View
Posted on: June 20, 2022
Job Description:
About LegalZoomWe're here to make legal help accessible to all.
LegalZoom transformed the legal industry with the launch of our
online services and groundbreaking technology in 2001. Since then,
millions of customers have counted on us to officially start and
run businesses, protect brands and intellectual property, and look
after loved ones through wills and trusts.As the industry leader
for over 20 years, innovation remains at the center of all we do.
We're creative thinkers and problem solvers with a passion for
building legal and tax products that make a positive impact on the
world, and we're always looking for exceptional people to push us
further.With us, you'll do work that's as rewarding as it is
challenging with a team where every voice matters and diversity,
equality, and inclusion are truly embraced. Together, we'll
continue to democratize the law and make a real difference in the
lives of millions.OverviewWe're looking for an end user support
analyst to assist our employees with internal IT infrastructure,
including but not limited to local network connectivity, access
management, on-boarding and off-boarding, technical support, and
hardware support. Someone able to research and resolve incident
tickets for our Windows and Mac infrastructure, VPN, SaaS
applications, and cloud-based tools. Must have good communication
skills and compassion for every LegalZoom employee needing our
assistance. You will
- Assists staff with the installation, configuration, and ongoing
usability of laptop computers, peripheral equipment and software
within established standards and guidelines.
- Configure, install, troubleshoot Apple and Windows OS and
supported applications.
- Configure and troubleshoot mobile devices such as
smartphone-Android; iPad/iPhone including mobile security
software
- Ability to provide consistent, excellent customer service
support to management levels and users.
- Work with engineering and infrastructure teams as appropriate
to determine and resolve end user problems
- Work incoming helpdesk tickets on a regular basis.
- Administer and Troubleshoot VPN Access including multi-factor
authentication
- Maintain and troubleshoot network printers, scanners, and fax
devices
- Administer user access to Active Directory and Single Sign
On
- Facilitate IT help tickets to closure in a timely manner and
assist other technicians in resolving larger issues.
- Create and delete accounts as part of on-boarding/off-boarding
process.
- Support audio and video equipment and services in conference
rooms.
- Track internal assets to ensure accurate inventory
records.
- Configure and relocate computer equipment as required.
- Work with vendor support contacts to resolve technical problems
with desktop computing equipment and software.You have
- Experience required with Microsoft Windows and Mac OS
- 3 years of experience in a corporate helpdesk environment
- Server 2008 R2/2012 Active Directory knowledge
- Exchange Online - Office 365 and GSuite
- Microsoft Office 2013/2016/2019/Office 365
- Knowledge of Azure Single Sign On
- Knowledge of Trend Micro, Office Scan, Encryption, and Mobile
Device Security.For onsite roles or roles that require periodic
onsite visits, LegalZoom requires all employees to be fully
vaccinated for COVID-19 before starting work, unless precluded from
doing so by applicable law. The CDC currently defines "fully
vaccinated" as two weeks after the second dose for Pfizer and
Moderna, and two weeks after the single dose of Johnson & Johnson.
LegalZoom will require proof of vaccination before a successful
applicant's first day of work, and will consider requests for
exemption from this requirement during the offer phase (1) as a
reasonable accommodation for medical reasons or sincerely held
religious beliefs where the accommodation would not LegalZoom undue
hardship or pose a direct threat to the health and safety of
others, or (2) for other reasons under applicable law.Join us in
making a difference as we build our future and help ensure access
to professional legal advice to all! LegalZoom is an equal
opportunity employer, dedicated to diversity, equality, and
inclusion, and provides equal employment opportunities to all
employees and applicants for employment. LegalZoom prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
Keywords: LegalZoom, Mountain View , End User Services Analyst, Professions , Mountain View, California
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