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Business Analyst I

Company: Artech LLC
Location: Mountain View
Posted on: May 14, 2022

Job Description:

Title Business Analyst I
Position Description
Moma Title: Business Analyst I

Project Overview: (Share 2-3 sentences about the BUSINESS)

We are an e-commerce customer support business helping customers and catering to the needs of the Product teams. From overseeing agent readiness to running operations and providing key customer, product insights we do it all.


Overall Responsibilities: (Share 2-3 sentences about the POSITION)


  • The position requires you to work with various distributed datasets across the support eco-system. As a Business Analyst you are expected to join these data sets, format as necessary and create necessary infrastructure to assess business health and create necessary insights.
  • A key aspect of the this role is to think beyond what s visible at the outer surface and go deeper and infer accurate problem statements
  • The position requires excellent collaboration with various stakeholders and catering to their data and analysis needs.


    Top 3 Daily Responsibilities: (3+ bullets of the main responsibilities on the assignment)


    • Facilitate and create necessary dashboards and resources to enable our team to derive customer and product insights
    • Prepare necessary scorecards for Business reviews
    • Deep dive into futuristic support analytics and insights using data mining tools such as Text Analytics
    • Comprehend, analyze the data and summarize the key takeaways
    • Work with Product Support Managers and help shape necessary data inferences for future state of support


      Mandatory Skills/Qualifications: (All skills, both technical and soft, required to be successful in the role)


      • 5+ years of experience
      • Bachelor Degree
      • Strong written and oral communication skills
      • Data visualization, storytelling, & presentation/slide building skills
      • Strong data navigation and comprehension skills
      • Ability to analyze research or performance data, develop insights, and apply those insights to optimize product strategies
      • 3+ years experience writing SQL code
      • Proven ability to manage multiple, time-sensitive projects with competing priorities while working independently to drive projects to completion with minimum guidance and high attention to detail in a high-paced environment
      • Good understanding and hands on experience on Google Data Studio


        Non-Essential Skills/Qualifications: (Skills that would be nice to have but are not essential in the role)


        • 1+ year of HTML/ CSS experience
        • Contact center experience







          Skill/Experience/Education
          Mandatory 5+ years of experience Bachelor Degree Strong written and oral communication skills Data visualization, storytelling, & presentation/slide building skills Strong data navigation and comprehension skills Ability to analyze research or performance data, develop insights, and apply those insights to optimize product strategies 3+ years experience writing SQL code Proven ability to manage multiple, time-sensitive projects with competing priorities while working independently to drive projects to completion with minimum guidance and high attention to detail in a high-paced environment Good understanding and hands on experience on Google Data Studio

Keywords: Artech LLC, Mountain View , Business Analyst I, Professions , Mountain View, California

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