Product Operation Analyst, TikTok Business Account and Promote

Company: TikTok
Location: Mountain View
Posted on: January 15, 2022

Job Description:

DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Mountain View, Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.The Monetization Product team at TikTok focuses on building a global marketing platform that fuels growth for businesses of all sizes. This role connects to that vision by helping small businesses and creators grow through products such as Business Accounts and Promote. This role will be a part of the SMB Growth team, a function that supports product development from beginning to end, including driving product strategy, support product launches and manage direct growth channels to SMB audiences.This role will ensure the smooth end-to-end operation of products that support millions of businesses on TikTok's platform. This role will support test, rollout & iterate products, as well as the communication throughout the product development cycle and growth efforts. Product Operations Analyst are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners.Responsibilities- Monitor product performance and work cross-functionally to quickly identify problems and implement solutions. - Review user cases and on-platform behavior and synergize into product feedback and user education best practices - Coordinate, aggregate, and disseminate customer feedback throughout product life-cycle.- Support growth campaign launch, monitoring and troubleshooting.- Work with cross-functional partners including Product Management, Business, and Compliance to guarantee operational readiness. Ensure functional partners are aligned on key objectives and timelines. Qualifications- BA/BS degree- 1+ years in operation, consulting, program management or equivalent roles- Strong communication skills across diverse functions and teamsPreferred qualifications:- Analytical skillsets, with experience drawing insights from multiple data sources- Highly skilled at synthesizing business insights and problem solvingTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at USRC@tiktok.com.RegularExperienced

Keywords: TikTok, Mountain View , Product Operation Analyst, TikTok Business Account and Promote, Professions , Mountain View, California