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RMA Coordinator - Medical Devices (Day Shift)

Company: Paramit Corporation
Location: Morgan Hill
Posted on: November 26, 2022

Job Description:

Paramit is a global contract development and manufacturing firm focused on medical devices and life sciences instruments. Headquartered in Morgan Hill, CA, we offer a rewarding work environment with global opportunities while maintaining a small company, employee-focused atmosphere. We are currently searching for a Return Materials Authorization (RMA) Coordinator to join our RMA Team.

The RMA Coordinator will administer RMAs ensuring a timely disposition of products while maintaining customer communication throughout the return and repair process. The RMA Coordinator will address issues with material disposition, taking responsibility for ensuring the customer receives their material within the committed date. When it is not possible to meet the committed date, the RMA Coordinator will need to inform the customer of a new date.

*ESSENTIAL DUTIES & RESPONSIBILITIES: *
* Issues RMA via email and provide clear return instructions to the customer
* Upon receiving new RMAs, unboxed boards/systems
* RMA coordinator will confirm accurate customer information, Assembly part #, revision, serial, and quantity returned
* Receiving material and logging in incoming details in the RMA database creating work orders and working with product manufacturing engineers to determine rework and upgrade instructions
* Order material for repair as included on the Rework Traveler by the engineer
* Follow-up with Asset-manager on material needed for repair.
* Work with production control, manufacturing group for scheduling and request shipping-commit dates
* Move product out to manufacturing floor for rework/upgrade/test
* Daily communication with customers and CFT Teams (PMs, ME) for RMA status updates
* Relay RMA status/repair quotations, request PO, request SO, Create and print packing lists and retrieve payment & return shipping details, forward shipment information, and ensure all necessary documents are recorded as required by the customer
* Close RMA activities and RMA in our program Spot Light and enter data in the customer database if required

*MINIMUM EXPERIENCE & COMPETENCY REQUIREMENTS: *
* Team player; adept at working with colleagues in an effective and appropriate manner
* Self-driven and highly motivated with an ability to organize and prioritize multiple tasks
* Ability to lift 20+ lbs.
* Experience working with RMA process, PCB, and System (box build) assemblies
* Possess high-quality customer service skills and Experience
* Ability to multi-task, work independently, and be detail-oriented
* Must possess strong analytical, organizational, and data-entry skills
* Excellent verbal and written communication skills both internal and external
* Experience utilizing Microsoft Office, especially Outlook email and Word documents.
* Availability to work Monday - Friday from 7:00 AM - 3:30 PM for the core work hours.
* Microsoft Excel spreadsheet creation and maintenance experience is a plus
* Experience with inventory and product returns processes (preferred)

Working with Paramit you will be at the forefront of technology and a part of making a difference in the medical device and life science instrument industries. These industries touch an immeasurable amount of people, communities, countries, and our world.

At Paramit, we are committed to excellence at every level in the organization. As a manufacturer and designer of highly complex, medical devices and life science instruments, we are acutely aware of our responsibility to those who will one day use the products we make. As a result, Paramit is obsessive about doing things the right way, going beyond FDA requirements, and ensuring that every finished product is safe and reliable.

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Overtime

COVID-19 considerations:
PLEASE WEAR A MASK: Even though Santa Clara County Health Order on 8/3/2021 has been lifted, we are using it for our employees' and guests' safety. All people inside company facilities will wear masks unless eating or drinking.

Ability to commute/relocate:
* Morgan Hill, CA 95037: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Do you now or will you in the future require any type of sponsorship (i.e. H1, OPT, CPT, F1, E*, L*, TN)?
* What is your requested hourly compensation for this role (dollars per hour)?
* Are you able to lift or move an item weighing 20 lbs?
* The first 90 days are agency paid with our agency. They offer Kaiser medical if you need insurance during this time. Upon successfully completed your first 90 days your manager will requestion your conversation to Paramit payroll. At this time you will be eligible for all of our benefits including medical, dental, vision, life, disability along with with 401K with matching, paid vacations and holidays. Do you agree to hiring in initially through our agency partner?

Experience:
* customer service: 2 years (Required)
* manufacturing: 1 year (Preferred)
* working with PCB/PCBA: 1 year (Preferred)
* Microsoft Office application: 3 years (Preferred)
* working and/or coordinating RMA: 1 year (Preferred)

Language:
* , reads, and writes proficiently in English. (Required)

Shift availability:
* Day Shift (Required)

Work Location: One location%58047475%

Keywords: Paramit Corporation, Mountain View , RMA Coordinator - Medical Devices (Day Shift), Other , Morgan Hill, California

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