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Digital Operations Specialist, USA eCommerce

Company: Specialized
Location: Morgan Hill
Posted on: September 24, 2022

Job Description:

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We're a team of barrier-breakers,disrupters,and problem solvers. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Reach out - we're here to help you build your career at Specialized.
The Digital Operations Specialist will be responsible for delivering a best-in-class shopping experience by securing and managing inventory for the USA eCommerce Channel. They will own the process of working with USA Supply Chain and Category Leaders to determine the product allocation for this channel and collaborate with cross functional teams to oversee web order management. The USA Digital Operations Specialist will leverage analytical and operational skills to support the goals of the business.

  • Responsible for achieving USA inventory levels, value & turns target across categories
  • Manage daily allocations of product for working with Site Merchandising to insure assets are deployed and product is sellable

    • Plan future months requests for channel specific inventory levels in alignment with Finance, Supply Chain and Category Leadership
    • Represent competitively the E-commerce channel to meet the business needs. Negotiate with stakeholders to ensure the proper products are stocked to meet our channel forecasts.
    • Collaborate with cross-functional teams to make adjustments as necessary to support the entire USA Ecosystem (e.g. process product inquiries and special requests)
    • Maintain, improve and execute inventory management routines (order creation, allocation, and processing)
    • Work with tech and Ops partners to drive more automated solutions
    • Reports to Operations Manager, USA eCommerce


      • Bachelor's degree in Business Administration or equivalent
      • 2-4 years of hands-on experience in Demand Planning, Supply Chain, or Inventory Management Operations
      • Understanding of the bike industry market demand in USA
      • Prior experience with Oracle ERP is recommended
      • Ability to think creatively and stay curios to keep on learning new technologies and practices
      • Ability to prioritize and balance multiple projects across multiple teams
      • Excellent interpersonal communications skills
      • Strong competence in Microsoft Excel, Pivot tables & manipulating data
      • Passion for eCommerce and a desire to grow & develop digital skills
      • Deep empathy for the rider and their experience - a passionate advocate for the rider
      • High level of energy, passion and enthusiasm for outdoor lifestyle in general and cycling in particular
      • Should have excellent negotiation skills as well as strong analytical insight
      • Ability to think both strategically and tactically with strong attention to detail
      • Capacity to create reporting analytics monthly and share them with upper management

        We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone - especially those from marginalized groups - to apply to our job postings and help us earn the position as the rider's brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!
        See what we are up to on , , and most importantly, our #.

Keywords: Specialized, Mountain View , Digital Operations Specialist, USA eCommerce, Other , Morgan Hill, California

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