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Triage Operations Specialist

Company: Australian Competition and Consumer Commission
Location: Mountain View
Posted on: September 21, 2022

Job Description:

Mountain View, California --- Software Autonomy Aurora (Nasdaq: AUR) is delivering the benefits of self-driving technology safely, quickly, and broadly. Founded in 2017 by experts in the self-driving industry, Aurora is revolutionizing transportation - making it safer, increasingly accessible, and more reliable and efficient than ever before. Its flagship product, the Aurora Driver, is a platform that brings together software, hardware, and data services, to autonomously operate passenger vehicles, light commercial vehicles, and heavy-duty trucks. Aurora is partnered with industry leaders across the transportation ecosystem including Toyota, Volvo, PACCAR, Uber, Uber Freight, FedEx, and U.S. Xpress. Aurora tests its vehicles in the Bay Area, Pittsburgh, and Texas and has offices in those areas as well as in Bozeman, MT; Seattle, WA; Louisville, CO; and Detroit, MI. To learn more, visit . Aurora hires people who are excited to build the future of transportation. Do you have experience building strong relationships with engineering? Meticulous attention to detail? In this full-time role as a Triage Specialist, you will analyze events encountered by our vehicles and communicate them to engineering to impact product development. The triage process categorizes these events, identifies root causes and provides reports on performance. Your ultimate goal is to help drive rapid improvements in our self driving technology. In this role, you will

  • Thrive in a fast, fluid environment to understand the Aurora Driver's various modules, capabilities, and limitations
  • Support day-to-day team operations through triage review of on-road disengagements
  • Participate in peer-to-peer quality assurance to stay calibrated within the team
  • Join weekly refreshers and review sessions to keep up with on rapid & fluid changes to our workflow
  • Procure events encountered by the vehicle in real-world and simulated testing
  • Keep up with the latest changes, features, and performance of the Aurora Driver
  • Support high-priority company initiatives with flexibility and swift turnover
  • Document existing workflows for team organization, alignment, and visibility
  • Collaborate with engineering teams to provide developers on-road visibility
  • Generate reports of our autonomous on-road performance
  • Identify workflow bottlenecks and potential solutions
  • Comfortably navigate through thousands of Jira tickets Required Qualifications
    • Complete tasks efficiently, with high quality and autonomy
    • Grasp new concepts and master new skills quickly
    • Clear and succinct communication skills
    • Demonstrates the ability to adapt to change, respond to various shifts in priorities and schedules, and modify methods or strategies to fit changing circumstances.
    • Ability to operate cross functionally within the Triage team as well as various teams across the organization
    • Exhibits excellent teammate qualities consistent with Aurora's mission and values Desirable Qualifications
      • 1+ year(s) of experience working with autonomous vehicles
      • 1+ years of experience working in triage or quality assurance
      • BS, preferably in a STEM field or other relevant area
      • Experience in Jira
      • Experience with C++, Python, or SQL
      • Experience in public speaking #LI- AM2 #Associate Working at Aurora At Aurora, we bring together people with extraordinary talent and experience united by the strength of our values. We operate with integrity, set outrageous goals, and continue to build a culture where we win together-all without any jerks. We have offices in 8+ locations across the United States. We offer a competitive benefits package to qualifying employees. Our Career Page includes everything you need to know about working at Aurora. At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization's long-term success by prioritizing working safely, no matter what. We believe that self-driving technology has broad benefits - including an increase in safety and access to transportation - and to achieve those benefits, we want and need a workforce with diverse experiences, insights, and perspectives; said another way, a workforce that reflects the communities and people our technology will benefit. You can find all the latest news on our Blog Individuals seeking employment at Aurora are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law.

Keywords: Australian Competition and Consumer Commission, Mountain View , Triage Operations Specialist, Other , Mountain View, California

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