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Training Coordinator II

Company: DIVERSANT, LLC
Location: Mountain View
Posted on: September 19, 2022

Job Description:

TitleTraining Coordinator IILocation:Mountain View,CALong term projectPosition DescriptionMOMA Title: Regional Operations Coordinator *Team works a hybrid schedule: 3 days in, 2 days out. Please source candidates local to Mountain View, CA or Boulder, CO.Position Overview:The team: The PeopleDev team works to strengthen performance and culture by preparing -to successfully navigate their most critical challenges today and in the future. We leverage renowned expertise, engaging content, tools, technology, and innovative design to scale learning and support -at all stages of their careers - from Noogler Orientation, to manager training, to senior leadership development. In addition to high-impact learning programs, classes and resources, we also provide organizational development consulting and customized solutions that increase the health and performance of Company's -organizations and overall business. We're a team of individuals passionate about helping -unlock their fullest potential.The role: As a Regional Operations Coordinator, you will have ownership of one or more PeopleDev learning offering processes and will be responsible for operating it reliably, and driving continuous improvements. You will perform core work (solving for user inquiries/issues, run program operational tasks, data management and reporting, data audits, etc.), problem solve for special cases, manage initiatives to improve existing, and roll our new processes/programs.Responsibilities:

  • Manage end to end operations for PeopleDev's suite of learning offerings. Drive identification, assessment and execution of ongoing process improvement opportunities in terms of user experience, quality and productivity
  • Understand and represent the "voice of the customer" in identifying, prioritizing and execution of process transformation and day-to-day functioning.
  • Provide counsel/support to employees and partners, solve their HR queries and ensure a magical customer experience.
  • Define, collect and analyse process metrics. Use insights gathered to improve experience, build efficiencies and scale existing processes for growing and/or changing user needs.
  • Create and maintain process documentation for all your processes, training colleagues where required.Top 3 Responsibilities:
    • Manage end to end operations for PeopleDev's suite of learning offerings. Drive identification, assessment and execution of ongoing process improvement opportunities in terms of user experience, quality and productivity
    • Provide counsel/support to employees and partners, solve their HR queries and ensure a magical customer experience.
    • Create and maintain process documentation for all your processes, training colleagues where required. -Skill/Experience/EducationMandatoryBackground in customer/user service delivery in large scale environmentsBachelor's degree or equivalent practical experience ;2-4 years of work experience in operationsExperience in process design and driving improvements and excellent relationship management skillFluency in English (written & spoken) with strong communication and influencing skills.Additional languages preferred. -Ability to self-start and self-direct work in an ambiguous environment.Demonstrated attention to detail with time-management and multitasking skills.DesiredExperience in People Development or learning programs.Thorough understanding and affinity to technology and experience with implementation of process automation.Experience with gSuite.

Keywords: DIVERSANT, LLC, Mountain View , Training Coordinator II, Other , Mountain View, California

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