Trust and Safety Specialist

Company: Motion Recruitment
Location: Mountain View
Posted on: June 22, 2022

Job Description:

Our client, one of the leading business and financial management companies, is looking to hire a Trust and Safety Specialist remotely to join their Customer Success Account Protection Team!As a Trust and Safety Specialist you will be responsible for conducting comprehensive, high quality end-to-end complex investigations to identify fraud patterns, trending, and typologies impacting Intuit and the global user community. You will have the opportunity to help integrate fraud prevention and security enhancements to new and existing Intuit products.Responsibilities:

• Daily management of several different queues or sources of cases
• Conducting an end-to-end and meticulous review of high-risk activity
• Documenting findings in narrative style format, in the manual and automated process case management system and prepare reports to management as needed
• Conduct root cause analysis and investigations in response to escalations and incidents
• Ability to recognize and escalate matters appropriately when faced with progress blockersQualifications:
  • 2+ years of complex financial crime investigative experience or 1+ years of Intelligence Analysis or Law Enforcement experience working financial crimes
  • Demonstrated project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes
  • Excellent oral, written and interpersonal communication skills with the ability to communicate complex information accurately
  • Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, Google Sheets, Google Doc, etc.)
  • Regularly exercise good judgment and in making decisions or recommendations in relation to case investigations

Keywords: Motion Recruitment, Mountain View , Trust and Safety Specialist, Other , Mountain View, California