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IT Helpdesk Specialist

Company: TCWGlobal (formerly TargetCW)
Location: Mountain View
Posted on: May 16, 2022

Job Description:

IT Helpdesk SpecialistMountain View, CA 94041 (Onsite) 6 month contract (High potential for Permanent)Pay: $35hr (Weekly pay)Full-time /M-F Benefits: Medical/Dental/Vision

**Please note that to be considered for this opportunity, candidates must be able to show proof of vaccination for Covid19 upon start date**
Our client is a thriving educational tech company that envisions a world where anyone, anywhere can transform their life by accessing the world's best learning experience. Their mission and vision unite their team; above all, they share a common passion for ambitious goals. They are also a strong, fun-loving community that shares meals, music, volunteering, sports, and more!
They are seeking a motivated IT Helpdesk Specialist who poses excellent customer service and enjoys engaging with employees and helping support the team. Must be passionate about IT work and looking to learn and grow!

  • Account access, application and hardware provisioning/deprovisioning for users
  • Asset deployment and inventory management
  • Computer imaging
  • Track and maintain IT inventory
  • Perform desk set-up, hock up equipment and computer set-up
  • Maintain and deploy desktop and laptop system images
  • Help prepare cabling and equipment for network expansion
  • Set up IT and AV equipment
    • Computer Science Technical Degree or relevant experience
    • 2 -5 years of help desk experience and excited to learn and grow
    • Requires Asset Management and inventory experience
    • Must have experience with Mac OS
    • Experience with ticketing systems (Preferably Service Now)
    • Requires troubleshooting and end user support
    • Some knowledge of interest to learn Zoom, GSuite, Jamf, SaaS applications
    • Experienced with desk set-up, computer hock up equipment and computer set-up
    • Intermediate understanding of TCP/IP networking
    • Requires experience with MS Window and MS Office
    • Must have excellent customer service, motivation and a sense of urgency
    • Ability to lift 50 lbs. in order to move equipment as necessary
    • Ability to crawl under a desk in order to access equipment as necessary

      Please send your resume. Thank you!

Keywords: TCWGlobal (formerly TargetCW), Mountain View , IT Helpdesk Specialist, Other , Mountain View, California

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