Facilities Coordinator
Company: Cushman & Wakefield
Location: Mountain View
Posted on: May 16, 2022
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Job Description:
Job Title Facilities Coordinator Job Description Summary The
Facilities Coordinator provides assistance to the facility
management team to ensure successful service delivery of the client
facility needs. Directly supports the facility management team with
on-going facility and team related responsibilities. Job
Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES --- Provide
general overall facility management services, including continuous
monitoring of office/facility --- Address client inquiries and
concerns ensuring timely and quality issue resolution and service
delivery --- Follow up with clients to ensure customer satisfaction
--- Respond to all facility inquiries and complaints, assess
problems and take the necessary corrective action --- Remain
knowledgeable regarding all operational aspects of building systems
--- Coordinate with outside contractors for the service and repairs
of equipment --- Follow protocol for effective building-specific
maintenance and safety procedures --- Maintain on-going
communication with contractors, client, and team --- Assist with
site inspection within the assigned building portfolio --- Create
work orders and assign work orders to the engineering staff,
subcontractors, and vendors --- Report on open and closed work
orders and check the status of open work orders with the assigned
party --- Request, review, and submit work orders, bids, and
proposals from vendors --- Verify final invoice pricing and process
payments in a timely manner --- Assist in the monitoring and
assessment of vendor performance --- Train vendors on work order
and billing procedures --- Manage complex work orders such as
environmental issues and disaster recovery --- Manage service and
performance of vendors and landlords for timely completion of jobs
--- Create and record appropriate written communication between all
parties --- Schedule and document maintenance and repairs on
building equipment --- Communicate frequently with client,
landlords, and vendors to resolve issues and provide project status
updates --- Provide process and procedures training and direction
to new associates --- Coordinate special events in support of
client --- Assist with measuring and reporting key performance
indicators against service level agreements --- Provide facilities
helpdesk services on behalf of the client(s) and monitor
internal/external workflow for all facilities cases to ensure
consistent quality of service and work product KEY COMPETENCIES 1.
Communication Proficiency (oral and written) 2. Customer Focus 3.
Initiative 4. Sense of Urgency 5. Multi-Tasking 6. Detail Oriented
7. Financial Knowledge 8. Time Management Skills 9. Team
Orientation IMPORTANT EDUCATION --- High school diploma or a
General Equivalency Diploma (GED) required --- Associates or
Bachelors degree in facilities management, building, business or
other related field preferred IMPORTANT EXPERIENCE --- A minimum of
1 year of work experience in an administrative, accounting or
tenant services capacity --- Experience with data entry, expansive
reporting, filing, answering phones, scheduling and communications
--- Previous customer service experience --- Prior experience
working in the facilities/property management, commercial real
estate or professional services industries preferred ADDITIONAL
ELIGIBILITY QUALIFICATIONS --- Working knowledge of lease terms,
the reconciliation process for Common Area Maintenance, insurance,
and real estate taxes --- Proficient in understanding management
agreements and contract language --- Working knowledge of computer
software programs and base building systems --- Computer
proficiency with Microsoft Office Suite (MS Word, Excel and
PowerPoint) --- Demonstrated ability to exercise good judgment ---
Excellent interpersonal skills --- Ability to work a flexible
schedule as needed, including but not limited to overnight travel,
on call after hours and weekends WORK ENVIRONMENT This job operates
in a professional office environment. This role routinely uses
standard office equipment such as computers, phones, photocopiers,
filing cabinets and fax machines. PHYSICAL DEMANDS The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. While performing the duties of this job, the employee is
regularly required to communicate with others and exchange accurate
information; operate a computer and other office productivity
machinery; move about the workplace; remain in a stationary
position for up to 90% of the time; and extend hands and arms in
any direction. AAP/EEO STATEMENT C&W provides equal employment
opportunity to all individuals regardless of their race, color,
creed, religion, gender, age, sexual orientation, national origin,
disability, veteran status, or any other characteristic protected
by state, federal, or local law. Further, C&W takes affirmative
action to ensure that applicants are employed and employees during
employment are treated without regard to any of these
characteristics. Discrimination of any type will not be tolerated.
OTHER DUTIES This job description is not designed to cover or
contain a comprehensive list of activities, duties or
responsibilities that are required of the employee. Other duties,
responsibilities and activities may change or be assigned at any
time with or without notice. Note: This job description includes
the core responsibilities for C&W. These duties may have slight
modifications based on the regional location. Cushman & Wakefield
provides equal employment opportunity. Discrimination of any type
will not be tolerated. Cushman & Wakefield is an Equal Opportunity
/ Affirmative Action employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender
identity, disability, protected veteran status or any other
characteristic protected by state, federal, or local law.
Keywords: Cushman & Wakefield, Mountain View , Facilities Coordinator, Other , Mountain View, California
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