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Customer Value Undergraduate Intern

Company: Databook
Location: Mountain View
Posted on: May 16, 2022

Job Description:

During this internship, you will have the opportunity to learn from and collaborate with Databook's Customer Value Team members. You will partner with our Customer Value team to allow our key stakeholders to obtain the full potential of the Databook platform and help make sure we are running smooth operations to deliver on our promise of delivering value.

By the end of the internship you'll have a strong understanding of how the Customer Value team works, comprised of both Strategy & Operations (S&O) and Value Architecture (VA). You'll support a variety of team members in customer support, content creation, and reporting and analytics.

Specifically you will:

* Support S&O in their efforts to manage our customer base by managing cross-functional processes, tools, and enablement collateral which facilitate Customer Success activities
* Coordinate and oversee the development of content for critical re-occurring Customer Value meetings and enablement of cross-functional process/system changes or updates
* Contribute to the creation of client-facing engagement communications tailored to customer needs
* Compile quarterly business review data & content and develop data/analytics skills, tying data to story-telling and value

About You:

* Currently completing an undergraduate degree, with at least one term remaining after completion of the internship
* Ability to think creatively, analyze, and understand both technical and complicated strategic problems
* Interest in account management/customer success/customer value/sales
* Resourceful, proactive, creative, results-oriented, analytical and data driven
* An energetic and motivated team player who is excited to impact Databook's overall customer satisfaction
* Available for at least 12 weeks full-time

Keywords: Databook, Mountain View , Customer Value Undergraduate Intern, Other , Mountain View, California

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