Automotive Service Advisor
Company: Victory Honda of Morgan Hill
Location: Morgan Hill
Posted on: May 14, 2022
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Job Description:
Job DescriptionJob Description:
Company Description Victory Automotive Group is family owned and
operated since 1997 with over 40 locations across the United
States. We provide the best opportunities for all employees,
customers, communities and each manufacturer we represent. Our
continued commitment is to improve our dealerships and services to
satisfy our customer's wants and needs 100 percent of the time and
always provide a pleasant, informative and professional experience.
Victory Automotive Group is always looking for talented,
self-motivated individuals to join our team. If you think you are
ready to be a part of an exciting team, then we encourage you to
continue with this applicant friendly, online job application!
Victory Automotive Group is an Equal Opportunity Employer that
recruits and hires qualified candidates without regard to race,
religion, sex, sexual orientation, gender identity, age, national
origin, ancestry, citizenship, disability, or veteran status. Job
Description The Service Advisor is the center of communication for
service/repair activities and the liaison between customers and the
technicians. Serving as the primary point-of-contact for all
automotive service and repair matters, the Service Advisor must
listen and thoroughly understand customer problems, arrange for
appropriate service/repairs, and set/manage expectations on the
part of the customers and the technicians in terms of service
delivery. He or she makes sure the customer knows what repairs are
needed and what repairs and maintenance are recommended. The ideal
candidate has a high school diploma or GED, may have some
post-secondary automotive training or experience, at least one year
of dealer-level or large facility experience, an unrestricted
driver's license and a clean driving record, and a strong technical
and customer service performance record. He or she must be able to
work productively in a fast-paced team environment and must have a
positive attitude, professional appearance, great communication
skills, and the ability to deliver world class customer service.
This job description summary outlines core aspects of this
position, but additional duties may be required on a routine basis.
This job description does not constitute the complete
responsibilities for this position. Responsibilities Schedules
service for customers either in person or on the phone to ensure a
prompt and accurate diagnosis of any problems Follows up on status
of repairs to ensure vehicle is ready when promised, informs
customer in advance when car can't be ready at the promised time,
and obtains authorization from customers when repair estimates are
revised Makes repair recommendations and manages delivery of
repairs by setting and managing customer expectations Ensures that
all completed repairs have gone through quality control and/or a
road test Maintains current knowledge of vehicle operation,
warranties, campaigns, and other service information, such as state
lemon laws and Technical Service Bulletins (TSB) Ensures all
service level targets are met or exceeded Ensures that required
documentation is complete and is in compliance with regulations and
standards Complies with and enforces all safety policies and
procedures Attends all staff meetings, trainings, and educational
classes as required Performs other duties as assigned
Job Requirement: A mandatory Covid-19 vaccination policy is in
place at Victory Automotive Group. If offered the position, proof
of vaccination will be required. High school diploma or GED One
year of dealer-level or large facility experience preffered Valid
and unrestricted driver's license and clean driving record
Professional and dependable Safety and customer service oriented
Basic computer and internet skills Outstanding communication skills
Professional appearance and work ethic Ability to read and
comprehend instructions Able to bend, kneel, squat, stand, and lift
heavy objects as needed Compensation Competitive Pay Based on
Experience Medical Benefits Paid Vacation Holidays Professional
Workplace Non-Smoking Workplace Drug Free Workplace Opportunity for
Advancement Direct Deposit 401(k) with Company Match The above
statements are intended to describe the general nature and level of
the work being performed by people assigned to this position. This
is not an exhaustive list of all duties and responsibilities. We
reserve the right to amend and change responsibilities to meet
business and organizational needs as necessary. We are an Equal
Opportunity Employer and a drug free workplace. It's time to make
the most important move of your career! Apply Now!
Keywords: Victory Honda of Morgan Hill, Mountain View , Automotive Service Advisor, Other , Morgan Hill, California
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