LMS Administrator Supervisor - Managed Services

Company: Intellum
Location: Mountain View
Posted on: May 13, 2022

Job Description:

This role will be on-site to support one of our largest enterprise level clients. We are actively recruiting for the following on site locations; Sunnyvale CA, San Diego CA, Chicago IL, Atlanta GA, New York NY, Seattle WA, Austin TX, and Boulder CO. Please be located or in a commutable distance to one of the above metro areas to be considered for this role!

Our team strives to enable customers by making educational material available across a range of product areas. Our team works closely with product and engineering organizations to develop and improve customer knowledge about Client's products. We are champions of promoting product knowledge through data-driven insights, driving timelines and holding project deliverables accountable.

The LMS Administrator team delivers a variety of strategic (e.g., quarterly & annual business planning, integration of new product support, customer experience strategy) and operational initiatives (e.g., evaluation, management and deliverable tracking of cross-functional training initiatives). This is a technical role requiring you to work with cross-functional and third party solutions. As a System Administrator Supervisor, you provide project consultation through solution outcome focused, and analytical insight to support customer centric initiatives globally. You drive implementation, executing on your responsibilities while getting the best out of individuals throughout the company.

The LMS Administrator Supervisor is responsible for managing the Platform Administrator team and executing System health of all Intellum and Evolve Instances. This includes working with the Program Managers on upcoming projects, and communicating associated statuses to all relevant stakeholders. You will be responsible for proactively escalating any issues or concerns to the Product Manager or Project Manager if or when deliverables are delayed, in advance of deadlines. Role title may differ in client reporting system.
There is a mandatory COVID-19 vaccination for all applicants for this position.**
Not open to candidates in Montana or Tennessee**

Responsibilities
Supervise a team of System Administrators (Time off requests, permanence management, etc).
Supporting all Tier 3 Tickets covering system breaks testing to find the root cause and route to the correct team for resolution.
Routing Tier 4 Support issues to Intellum Support, CIMS Eng or Stakeholder Content teams
Running System Audits to perform program health, access controls, migrations, staging and content mapping.
Provide end to end CUJ testing of new features and build out projects plan for PA business requirements definition to deployment, along with communication, issue and risk management.
Configurations of System setting, routing and access levels for the automation and disruption of learning.
Maintaining system process documentation
Be the knowledge resource for Intellum and Evolve solutions
Drive improvements to team processes, workflows, and strategy.
Ensure launch requirements and deadlines meet defined SLO times
Escalate launch blocking issues to Program Managers and Project Management
Ensure requirements and deadlines are understood by assigned the team.
Determine team capacity and delegate tasks as assigned by Program Manager
Manage coverage for global time zones as needed.

Requirements

Minimum Qualifications:
5+ years experience managing learning systems and authoring tools or related experience.
3+ years experience in a Centralized Support Team supporting multiple organizations/teams or a comparable role.
3+ years experience in management, coaching or developing a team..
Excellent priority management, execution and planning skills, and ability to keep multiple priorities moving at the same time.
Team-oriented work style with proven expertise in problem-solving and innovation.
Excellent writing, communication, presentation and interpersonal skills required with ability to communicate effectively.
Ability to build flowcharts, process models, mapping tools, data flow diagrams, and maintain a knowledge center.
Process driven, with the ability to recommend and implement changes for process improvement
Strong problem solving and troubleshooting background

Preferred Qualifications:
Bachelor's degree in Business, or Computer Science, or equivalent 3 years experience is required
Knowledge of product support models and troubleshooting steps
Learning Management System Administration (Intellum preferred)
HTML, SQL or related programming experience
Experience with industry training standards (SCORM/elearning/AICC)
Knowledge of learning development lifecycles
Experience in automation, operational excellence, or continuous improvement techniques
Working knowledge of Google Ads or other Google product(s) and demonstrated passion for the user experience

Education
Bachelor's degree in related field or equivalent experience

Physical Requirements/Work Environment:
Dexterity of hands and fingers to operate a computer keyboard, mouse, etc.
Extended time viewing a computer monitor
Sitting or standing for extended periods of time
Occasional irregular work hours

Benefits Insurance
Medical - 100% of employee premiums covered for some employee only plans
Dental - 100% of employee premiums covered
Vision - 100% of employee premiums covered
401(k) with matching (US Based Only)
Education (Available to all employees)
$3,500 per year in educational funds ("Boost Budget")
Unlimited PTO

About Intellum: Intellum is an Atlanta-based SaaS company focused on corporate learning. We are the software engineers, developers and tech industry professionals who are helping our clients become more data savvy, applying machine learning techniques to significantly improve learning personalization, and developing monetization strategies that drive revenue with external audiences. We strive to live up to our company values of Simplicity, Honesty and Innovation every day and have been ranked as one of the Best Places to Work three years in a row by the Atlanta Business Chronicle. Our clients include organizations such as Cricket Wireless, Facebook, Google, Habitat for Humanity, and Randstad.

Intellum is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics.

Keywords: Intellum, Mountain View , LMS Administrator Supervisor - Managed Services, Other , Mountain View, California