Solutions Architect (Scoping)

Company: BloomReach Inc.
Location: Mountain View
Posted on: May 11, 2022

Job Description:

As a Bloomreach Solutions Architect , you would be one of the trusted advisors of our high-energy, high-performance global pre-sales team, typically involved in later stages of the sales cycle. Your job would be to partner with our sales team and pre-sales Solutions Consultants, helping drive value for our customers by leading the technical aspects of our scoping and implementation efforts on Bloomreach's rapidly growing Engagement platform. The Solutions Architect role involves maintaining a solid understanding of the Bloomreach product strategy, professional services offerings, and sales pipeline to identify opportunities where our services can bring business value to our customers and identify where implementations will need deep requirements gathering. Your role will require significant collaboration with customers and internal teams to ensure our engagements are set up for success from the pre-sales cycle. A strong customer orientation, exceptional collaboration skills, and a solid technical background are key elements for success in this role. - Your job will be to:

• Own the solution design and key design decisions of the Bloomreach Engagement platform with our customers and work across departments with our implementation teams to ensure the full scope of implementation is successfully delivered.
• Be a subject matter expert for the Bloomreach Engagement platform for both technical and business audiences.
• Understand the client's team structures and capabilities, and determine how best to address bottlenecks and meet needs with a mix of solutions and services. -
• Evaluate complexities, identify custom features that may be needed, and work with internal stakeholders to deliver to the customer.
• Engage directly with prospects and customers to ensure key technical design decisions are aligned with functional and business requirements.
• Be able to write a full and comprehensive statement of work.
• Quickly develop a deep understanding of Bloomreach products and how they can be leveraged to meet customer requirements.
• Improve internal processes for requirements gathering and scoping.
• Optimize by reducing the time it takes to complete the scoping process, while ensuring the scope of work outlines the implementation work clearly. You have the following experience and qualities:
  • Professional - experience in pre-sales and can drive a complex technical sales process
  • Personal - excellent communication skills with the ability to speak to both technical and non-technical audiences, detail-oriented, and can articulate the value of personalized online experiences - Professional experience
    • A BS in Information Systems / Computer Science, or equivalent degree
    • 5+ years experience in technical services and/or pre-sales in (SaaS, Martech, e-commerce, CDP) and can drive a complex technical sales process
    • Understands basic concepts of Machine Learning and AI
    • Guide customers and prospects in the architecture and implementation of their use cases
    • A strong understanding of the digital marketing/advertising landscape, as well as the ability to simply and succinctly explain complex concepts
    • Has industry experience in retail, e-commerce, marketplace, DTC brands, or CPG
    • Desired prior experience working with CDPs or Data companies
    • Strong presentation and communication skills and able to speak to both business and technical audiences
    • Can articulate the value of the implementation tools that enable personalized online experiences
    • Skilled at balancing the needs of complex stakeholders and developing cohesive solutions
    • Detail-oriented, with very strong technical problem-solving and debugging skills
    • Strong background and professional achievement, creative, out-of-box thinking

Keywords: BloomReach Inc., Mountain View , Solutions Architect (Scoping), Other , Mountain View, California