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Customer Experience Leader

Company: Intuit
Location: Mountain View
Posted on: May 11, 2022

Job Description:


Come join Intuit as a Customer Experience Leader.

What you'll bring

  • Individual contributor who contributes to execution of parts of the customer experience plan
  • Works on problems of limited to moderate scope where analysis of situations or data requires review of a variety of factors
  • Interprets and responds to data and makes recommendations for elements of new designs
  • Influence primarily impacts the customer experience of a specific product, persona and/or offering.
  • Decisions impact both personal and team deliverables
  • Contributes to the completion of organizational projects and goals
  • Works closely with external business partners (when relevant to the offering)
    How you will lead

    • Synthesize data from various Voice of Customer channels (including follow-me-homes) to identify pain points in product and service experiences and drives experiments to develop hypotheses and propose successful solutions
    • Frequently demonstrates a deep understanding of the customer and expert journey (and long term problems) and proposes solutions that challenge status quo to eliminate friction between both experiences
    • Influences direct project team to ensure root causes and systemic issues are identified and analyzed; understand the impact of human behavior and market trends on customer interaction with products
    • Connects the dots using external and internal data about our customer needs and provides precise recommendations aligned to the business
    • Leverages quantitative and qualitative research to become an expert on the use of our products and services
    • Proactively seeks insight on the Voice of the Customer and Employee to identify critical data that will help develop solutions to improve customer experience
    • Applies market trends to the "what" and "how" of their processes; prioritizes projects and initiatives and align them to Intuit's key initiatives
    • Proactively simplifies and continuously improves existing processes to operate more efficiently. Serves as an informal leader for change management within the direct team.

Keywords: Intuit, Mountain View , Customer Experience Leader, Other , Mountain View, California

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