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Customer Operations Representative

Company: Anritsu
Location: Morgan Hill
Posted on: January 16, 2022

Job Description:

As a Customer Operations Representative in either our Morgan Hill, CA office or Allen, TX office, you will have responsibility for supporting our Sales and Service Operations and managing all aspects of customer experience from when a customer calls to inquire about our products and services through to delivering the product or returning an item from Service. You will be interacting with many people within the organization so strong communication skills are crucial. As the responsibilities of this roll can be varied, problem solving skills are also key for your success. This particular position in Customer Operations will be primarily focused on Government bids/solicitations/order processing, including entries into WAWF and other Government systems. Key Responsibilities include:

  • Build loyal customer relationships via telephone, offering personal attention and exceptional service.
  • Government bid/solicitation/order/contract processing
  • Pre-sales and/or post-sales customer support
  • Primary contact for our Sales Teams and external customers.
  • Efficient processing of Service quotes, orders, and requests received in a timely and efficient manner - meeting our Customer Satisfaction and turn-around time objectives.
  • Act as liaison between customers and internal organizations
  • Effective communication to all levels of the organization and external customers to ensure quality service.
  • Manage the day to day relationship within our customer base.
  • Ensure business process and service standards are met.
  • Promote a positive and teamwork environment.
  • Keep management informed of any changes or significant concerns that impact the department.
  • Reporting to the Customer Operations Manager based in Allen, TX Job Requirements:Requirements: Essential:
    • WAWF experience
    • Experience with government contracts, working with DCMA, understanding CDRL's
    • Be proficient or have advanced knowledge of Microsoft Office, Internet functions and basic computer skills.
    • Be professional in appearance and communication with excellent phone skills.
    • Have strong interpersonal as well as excellent verbal and written communication skills.
    • Be highly organized and able to coordinate different tasks. Have experience interacting professionally with internal and external customers.
    • Be a problem solver who can make solid job related decisions with critical thinking and root cause analysis skills.
    • Work well as a team member and team contributor
    • Flexible hours Preferred:
      • Possess an Associates or Bachelor's Degree in Business Administration
      • QAD experience
      • SAP experience
      • Salesforce experience
      • Technical skills or experience in the Test and Measurement environment
      • Order Management/Order Entry experience in a Service environment In order to be successful in this role, the following competencies and behavior skills are desirable:
        • The candidate must be comfortable in a dynamic, fast paced business environment.
        • Be highly organized and able to coordinate different tasks.
        • Be driven, highly self-motivated, energetic, and experienced interacting professionally with customers.
        • Be analytical and able to make good job related decisions
        • Be goal-driven and achievement oriented
        • Be self-motivated, disciplined and resolution/solution oriented
        • Possess ability to multi-task and prioritize daily responsibilities
        • Remain calm under pressure

Keywords: Anritsu, Mountain View , Customer Operations Representative, Other , Morgan Hill, California

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