HQ - Member Success Rep (Nor Cal - Sac & Chico)

Company: Aerotek
Location: Mountain View
Posted on: January 15, 2022

Job Description:

URENTLY HIRING FOR FULLY REMOTE EMAIL/CHAT SUPPORT CANDIDATES! GREAT FOR FRESH GRADS! FOR MENTAL HEALTH COMPANY BASED OUT OF NORTHERN CALIFORNIA Description:Customer Service Representative will be responding to email inquiries about this mental health company platform. For the tier 2 level, all the tickets/emails will be coming from the company members/users of the app. Questions and inquiries from customers are mostly in regards to refunds, financial aid and subscription questions. These CSRs will be measured by conversion and retention of these users. They will be handling over 150 separate interactions each day and must be professional and efficient when typing responses. (Not 150 emails outbound, but in TOTAL 150 emails back and forth). NO PHONES, this is all email/chat support.

• Must have some sort of chat support, email support or call center/CSR, some sales experience
• Once you apply, a recruiter will reach out to you and speak to you about the company/paySkills:Customer SupportTicketing SystemEmail Support/Chat Support Customer ExperienceCustomer ServiceMember serviceCall centerSales Virtual Customer Support Role Customer Retention Love to help people! About Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Mountain View , HQ - Member Success Rep (Nor Cal - Sac & Chico), Other , Mountain View, California