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AVP, Mortgage Lending

Company: Bay Federal Credit Union
Location: Capitola
Posted on: November 18, 2021

Job Description:

Responsible for the supervision and management of the mortgage lending underwriting, processing, funding, HELOC production, internal loan set up and secondary market functions while operating in support of the Credit Union's requirement for quality and efficient lending products and services. This position is responsible for ensuring that all loan decisions follow the Credit Union loan underwriting guidelines, all mortgage loans and processes are compliant with loan regulations, and that all staff meet or exceed the member experience expectations while meeting the credit union's financial goals. Drives and facilitates an environment of exceptional service and effective relationship building for residential mortgage lending products and services at all member touch points.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.1. Manages the Mortgage Underwriting Manager, Funders, HELOC Specialist, and Home Loan Coordinators to support operational goals and objectives and execute performance standards.2. Prioritizes, assists in design, manages and communicates promotional campaigns and product initiatives to direct reports.3. Works in partnership with the Branches and other business units in executing cross-sell opportunities and the delivery of mortgage products.4. Coordinates sales training and business development activities for, HELOC Specialist and Mortgage Coordinators to achieve production and service expectations. Ensures lead generation, pipeline management, solution selling and loan closing meet designated production goals and services standards.5. Oversees the quarterly and annual HMDA reporting to ensure all Federal Guidelines are met.6. Promotes and maintains a positive member service attitude when assisting either internal or external members. Remain flexible while focused on accepted practices, policies, productivity and effectiveness.7. Promotes and maintains a positive image of the Credit Union image and philosophy at all times to personnel, members, vendors and the community. Attends presentations and conferences, as appropriate.8. Creates and implements internal controls to prevent and detect unauthorized loans. Documents and presents assessments, findings and recommendations to VP Chief Lending Officer, EVP/COO and others, as requested.9. Leads the day-to-day department activities, including the loan underwriting and processing, quality control and compliance functions for mortgage lending delivery channels, ensuring the accurate and timely processing of loan applications.10. Develop and facilitate strategic and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.11. Responsible for loan final approval verifying loan ratios, documented income, and compensating factors used in loan decision fall within Credit Union loan guidelines and consistent with the Credit Union's risk tolerance expectations.12. Supports the VP Chief Lending Oficer to ensure that organizational objectives are met in the areas of pricing, rate lock management, loan mix, and secondary market sales.13. Monitor, coordinate, document, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.14. Supports the VP of Lending to ensure departmental efficiencies are measured and maintained, assesses and coordinates staff training on regulatory compliance, policies and procedures, and relationship building techniques.15. Develop strategic plans to improve lending operations and maximize profitability from loan interest and fee income.16. Creates, monitors and tracks sales results - Creates and reports out sales results and monthly incentives to management.17. Administers department policies, procedures and activities, in execution of position responsibilities.18. Assists the Lending System Administrator with the development, maintenance and administration of mortgage loan origination platforms to integrate underwriting, develop compliant and efficient workflows in support of loan production from origination through closing.19. Maintains a thorough knowledge of all related State and Federal regulations and secondary market guidelines. Ensures that the Credit Union's loan policies, procedures and practices are in compliance with all applicable laws as well as NCUA rules and regulations.20. Maintains relations with vendors that serve mortgage lending and participates in the negotiation of supplier contracts.21. Researches and responds in a timely manner to concerns raised by internal and external Bay Federal auditors and regulatory agencies.SUPERVISORY REPONSIBILITIES:1. Ensures direct reports understand the role and function of Credit Union lending products and loan servicing processes.2. Establishes the scope of authority and responsibility for direct reports.3. Periodically meets with direct reports to establish individual and team performance goals to review, coach and monitor performance against goals, discuss significant operations issues and review staff training and development requirements. Establishes goals and measures to track the success of the department.4. Promotes teamwork among Mortgage Lending staff to ensure work is performed in a collaborative manner and standards for excellent member service are achieved. Responds appropriately to member concerns.5. Maintains effective communication with all management staff to ensure coordination and exchange of information for accomplishing Credit Union goals. Gathers and disseminates information to all areas/departments regarding policy and procedures changes, and other important issues involving assigned areas.6. Analyzes the workflow of the Loan Operations department and continuously makes recommendations to the VP of Lending for changes to improve efficiency and reduce losses.7. Coordinates the orientation and training of new Mortgage Lending staff.8. Conducts performance evaluations of direct reports and recommends merit increases, when applicable.9. Supports projects and programs as assigned.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language Skills:

  • Requires strong verbal and written communication skills.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively with members and other employees of the credit union.Mathematical Skills:
    • Ability to add, subtract, multiply, and divide as well as compute basic ratios and percentages as appropriate.Reasoning Skills:
      • Demonstrated problem solving and decision-making skills to resolve complex problems and recommend alternatives to difficult situations.
      • Strong organizational skills with the ability to work independently to handle multiple priorities.Physical Skills:
        • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel and type on a computer keyboard.
        • The employee frequently is required to stand, walk, sit, and reach with hands and arms.
        • The employee must occasionally lift and/or move up to 30 pounds.
        • Vision within corrected range.Computer Skills:
          • Advanced knowledge of Microsoft Excel, PowerPoint, Word and Outlook is required.
          • Knowledge of Mortgage Cadence is preferred
          • Ability to operate general office machines and equipment such as: photocopiers, fax machine, financial calculators, personal computer, printers, etc.
          • Ability to learn the credit union's in-house computer software and related software programs associated with the position.Education and/or Experience:
            • B.A. or B.S degree in Finance, Economics or Business required.
            • At least 7+ years of progressively complex responsibilities in Residential Real Estate Lendingt.
            • Minimum of 5 years of supervisory/management experience.
            • Minimum of 5 years project management experience to include experience in researching and recommending process improvements and tracking related projects from conception to implementation. Registration with the NMLS will be required upon employmentImportant Disclaimer Notice:I understand and affirm that in exercising the foregoing duties and responsibilities, I am required to use my judgment and independent discretion. I also agree that if at any time I do not feel I am spending a majority of time doing the supervisory responsibilities as set forth above, I will immediately notify management in writing of this fact.The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. Bay Federal Credit Union reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Keywords: Bay Federal Credit Union, Mountain View , AVP, Mortgage Lending, Other , Capitola, California

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