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UX Research Associate

Company: ICONMA
Location: Mountain View
Posted on: November 17, 2021

Job Description:

- This project will help address one of the main areas of friction for addressing more user harm from Client Play apps. SDKs are a large and common vector of abuse in an app - and when the risk team detects SDKs causing harm, they then work to remediate and enforce on this harm.
- The remediation and enforcement process includes warning app developers of the SDK issue, recommending they move to compliance, and then removing or suspending apps that continue to be violating policies.
- Synthesizing user flow + pain points
- Identifying and testing risky assumptions

Job Requirements:
Requirements
- - - - - - - - - - - - Degree in related field
- - - - - - - - - - - - 4+ years of experience in UX Research
- - - - - - - - - - - - Experience in both qualitative and quantitative UX research (qualitative being most important)
- - - - - - - - - - - - Experience in a product organization
- - - - - - - - - - - - Portfolio experience in user flows that are in operations
- - - - - - - - - - - - Must be okay with meetings during APAC time zones at least 2-3 days per week. The rest of the time will be regular working hours in their local time zone for analysis/reporting work.

Desired
- - - - - - - - - - - - Knowledge about the app ecosystem and app lifecycle
- - - - - - - - - - - - Experience with Client products
- - - - - - - - - - - - Experience with customer service products
- - - - - - - - - - - - Can talk to Product, Operations, and Engineering teams

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: ICONMA, Mountain View , UX Research Associate, Other , Mountain View, California

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