Automotive Service Advisor

Company: The Ford Store Morgan Hill
Location: Morgan Hill
Posted on: November 16, 2021

Job Description:

The Ford Store Morgan Hill Service Department is expanding, and we are looking for an experienced Service Advisor to join our team! We are the #1 retail volume Ford dealer in the entire bay area, and need more personnel to service our expanding customer base. The Service Advisor is the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors also ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible. The ideal candidate has a high school diploma or GED, at least one year of dealer-level or large facility experience, and be able to work productively in a fast-paced team environment. Our Service Advisors must have integrity, an exceptional CSI track record professional appearance, great communication skills, and the ability to deliver world class customer service.

Keywords: The Ford Store Morgan Hill, Mountain View , Automotive Service Advisor, Other , Morgan Hill, California