MountainViewRecruiter Since 2001
the smart solution for Mountain View jobs

Customer Support and Business Operations Team Lead

Company: CENTRL, Inc.
Location: Mountain View
Posted on: November 14, 2021

Job Description:

ODD360 is the most advanced and comprehensive software platform for automating the Operational Due Diligence process for investors, allocators and consultants. In addition to automated workflows for the DDQ & RFI process, the platform provides a centralized repository for documents, sophisticated analytical dashboards, issue management and an easy-to-use portal for managers.. BNM360 is the most comprehensive platform for automating the global network and custodian monitoring process. BNM360 includes modules for complete automation of the DDQ and RFP process, managing the centralized agent bank and account database, automated workflows for account opening and the account recertification process. In addition to automated workflows, BNM360 provides centralized document repositories, issue management, powerful analytics and easy-to-use portals for agent banks.. MSA360 is a one-stop solution for helping companies comply with Australia's Modern Slavery Act. It provides a fully automated solution for assessing the modern slavery risk of suppliers and internal operations. In addition, MSA360 also provides standard policy and report templates, training resources and management dashboards to enable a company to achieve compliance quickly and cost-effectively.. Purpose-built solutions for CCPA, GDPR, LGPD, and PDPA for you to quickly get in compliance. Discover, measure and mitigate data privacy risk in accordance with the country-specific laws and regulations.. Advanced and flexible third party risk management platform for aggregating your vendor data, automating your assessments and getting control over your vendor risk management process.. Streamline cybersecurity assessments and transform your practice to serve more clients with a best-in-class cloud platform. Identify, analyze, and mitigate cybersecurity risks with full transparency and control. Comprehensive out-of-the-box yet highly configurable workflows and controls framework provide flexibility while driving efficiencies.. Discover, measure and mitigate data privacy risk to quickly get in compliance with the growing number of privacy regulations - from GDPR to CCPA and beyond - in a single, end-to-end, enterprise-grade platform.. Streamline due diligence work and risk assessments and transform your practice to serve more clients with a best-in-class cloud platform. Identify, analyze, and mitigate risks with full transparency and control. Comprehensive out-of-the-box yet highly configurable workflows and controls framework provide flexibility while driving efficiencies.. Customer Support and Business Operations Team Lead. Customer Support and Business Operations Team Lead. 2021-05-09. Job Type: Full-time. COVID-19 considerations: Work from home temporarily due to COVID-19. About the Role. In this role you will be part of a team supporting our Enterprise B2B SaaS platform. As a support specialist team lead, you will become a product expert who solves issues on our customer's behalf; will provide guidance to the support analyst team and ensure that high customer service standards are met. Looking for talented, professional, and technology skilled individuals.. Preferred qualifications. Excellent technical aptitude and comfortable with learning new applications and software tools. Wants to build-upon existing experience with analytics, modeling, and reporting. Excellent problem-solving skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer.. Willing to help provide input and insight for new product features & enhancements. Previous experience working with or support SaaS products. Good time management, telephone and customer engagement skills. Experience with Zendesk Support Suite and/or Salesforce.com. Responsibilities. Help develop and lead Customer Support processes for a rapidly growing organization and team. Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner. Help customers with application support needs, guidance on functionality, configuration and flow recommendations to support their business use case, and general technical questions when necessary. Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary. Provide feedback and analysis to our internal product development team on enhancements & improvements for the product. Help develop regular website/application, adoption, usage, and customer support metrics & analytics. Help develop new reports and dashboards for clients using our embedded Enterprise report building and analytic solution. Assists management with hiring processes and new team member training. Provide leadership to other members of the support analyst team and manage the coverage schedules. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. Identify and suggest process improvements to improve customer experience. Bachelor's degree or equivalent practical experience.. 3-5 years of experience in customer service or technical support. 1-2 years of experience as a team lead. Work from home temporarily due to COVID-19. Other. Job Type: Position open for Full-time Employee. Company will provide laptop; while working remotely a reliable internet connection is required. CENTRL is located in downtown Mountain View Castro Street area. Competitive pay and stock options. Company sponsored Health Insurance benefits (Medical, Dental, Vision) and pre-tax Medical and Dependent care Flexible Spending Accounts (FSA). 401K plan. Generous PTO and Holiday policies. Eligible for additional stock and performance bonuses. CENTRL is the leading software platform for managing Privacy Compliance and Third Party Vendor Risk. Privacy is one the fastest growing areas in software, as companies try to achieve compliance with regulations like GDPR and new laws such as the California Consumer Privacy Act. CENTRL's platform is the most advanced platform for helping companies across all verticals automate and comply with global and state-based privacy regulations and for third party monitoring.Help manage our internal Knowledge Base & Production documentation collateral.. Minimum qualificationsCompensation & BenefitsStrong planning, organization, & communication skills

Keywords: CENTRL, Inc., Mountain View , Customer Support and Business Operations Team Lead, Other , Mountain View, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Mountain View RSS job feeds