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Senior Content Operations Manager

Company: Study.com
Location: Mountain View
Posted on: May 3, 2021

Job Description:

About Us

Our mission is to make education accessible, and over the last two decades Study.com has become the leading online education platform delivering a personalized learning experience across a broad continuum of education for over 30 million students, instructors, and professionals every month.

As a member of the Study.com team, youll help empower millions of learners to achieve their education and career goals. We focus on increasing access to education because we know information is the ultimate equalizer and that education is key to upward mobility. Every minute a learner enrolls in a course and our College Accelerator solution, Study.com has collectively saved students $132 million in college tuition.

Youll also be part of a company dedicated to contributing to society. Study.com has donated $23 million in-kind value across social impact programs, including matching employee contributions to non-profit organizations and millions to help schools during the pandemic.

At Study.com, we know that strong communities are built on the power of our diversity and we respect and strive to understand for the diverse identities, race, ethnicities, backgrounds, and perspectives of our team members. And our work and company culture have been consistently recognized, including:

  • Inc. Best Place to Work
  • Fortune Great Places to Work Best Workplaces in the Bay Area
  • Golden Bridge Awards Gold Winner, Corporate Social Responsibility
  • San Francisco Business Times & Silicon Valley Business Journal Best Places to Work

The Senior Content Operations Manager will join our content team, which plans, executes, and optimizes content for students, teachers, test preppers, parents, college credit seekers, and more.  We create content for learners at every stage of their educational journey and take pride in a content approach that breaks learning down into bite-size, easy-to-understand chunks. We help learners succeed while also making learning more flexible and engaging.

The Senior Content Operations Manager will help develop and execute the next stage of our content strategy and collaborate with other leaders to inspire and motivate our team to even higher performance. The Senior Content Operations Manager also manages 4-8 direct reports through performance feedback, mentorship, and career development support.

Come join us on our mission and make a difference.

About the Senior Content Operations Manager Position

Responsibilities

  • Support management of our library of 1.5M+ pieces of educational content, including processes for new content creation, content updates, and content integrations with the product 
  • Research and understand content and education trends and industry news 
  • Use your insights and experience to develop strategic content proposals to grow, improve, or evolve our content library 
  • Explore content initiatives to help Study.com further its competitive advantage and market leadership
  • Develop strategies for process optimizations  
  • Manage content production pipelines to meet budget goals 
  • Inspire your direct reports and other team members to high performance, including setting and achieving stretch goals and mentoring team members
  • Collaborate with product managers and department heads to align content needs and deliverables 
  • Lead content sub-teams working on complex priorities 
  • Collaborate with internal stakeholders and C-level leaders to stress-test ideas, get buy-in, and develop the strategy 

Requirements: 

  • 7-10 years of experience in ed tech or online content development 
  • 3+ years people management experience  
  • Bachelors degree or equivalent Ability and interest to be strategic and hands-on
  • Skilled at creative problem solving and adapting to a changing environment 
  • First-hand experience in education or teaching
  • In-depth experience with SEO 
  • A bias towards getting things done 
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication

Youll know if youre successful by:

  • Inspiring content scrum teams to meet and exceed goals around content production, traffic, and scaling.
  • Creatively helping the company meet revenue and growth goals.
  • Developing strategies, we use to drive our next stage of growth.
  • Coaching your direct reports to higher performance and to growing into new leaders at Study.com.

Youll join a team thats:

  • Focused on our mission of making education accessible through bite-sized, engaging lessons.
  • Collaborative with a strong emphasis on the success of the team.
  • Always willing to help each other be successful.
  • Regularly celebrating successes and milestones.

Please Note: With the current shelter-in-place orders, new employees are being onboarded and working remotely. Once the order is lifted and its safe to return to the office, this position will be located in our office in Mountain View, CA.   

Life at Study.com

At Study.com, you'll join an Agile team, making a big impact in a cross-functional, collaborative environment where team members wear different hats and regularly interact with senior leadership. We get things done and move quickly.

Study.coms team members, together with our Study Studio network of instructors, tutors, subject matter experts, video animators, and editors, have developed 1.5 million learning resources on our platform. This includes micro-lessons, videos, flashcards, lesson plans, worksheets and more, fueling 16 million hours of learning engagement a year.

We are in the heart of downtown Mountain View, just a few steps from the Caltrain station. And regardless if we are in the office or sheltered at home, we have comprehensive health and wellness benefits. We offer ongoing education and professional growth opportunities, including a life-long membership to Study.com. You can also expect:

  • 100% paid health, vision, and dental insurance for employees
  • 401(k) with employer match
  • 20 - 30 PTO days each year (increases with tenure)
  • 10 paid holidays
  • Work at home setup stipend
  • Company-sponsored gym memberships
  • Free Caltrain Pass
  • Tuition reimbursement and gift matching programs

Study.com provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. In addition to federal law requirements, Study.com complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Additionally, qualified applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws.

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Keywords: Study.com, Mountain View , Senior Content Operations Manager, Other , Mountain View, California

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