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Regional Delivery Lead (Logistics and Technology)

Company: Cognizant
Location: Mountain View
Posted on: May 3, 2021

Job Description:

Description Job ResponsibilitiesThe Regional Lead, Service Operations will be responsible for driving growth, reaching business objectives, and driving highly effective delivery teams. With the incumbent's broad strategic, the regional service-line delivery leads will redefine the client's experience and develop strategies to deliver the key performance indicators and service line agreements. The incumbent will develop business strategies, leading Operation teams and manage client relationships. The incumbent will manage the day-to-day client-specific service/operational deliverables, operational excellence and quality.Location -MTVResponsibilitiesEstablish and maintain professional executive business relations with clients, distributors and vendors and to ensure a high level of service and client satisfactionOversee the implementation of effective business practices and ensure operational excellence at all levels to further enhance client satisfaction and advocacyWork directly with the Service Delivery teams and other key leaders in driving new revenues and increasing growth within existing accountsDevelop strategic and tactical goals and objectives, review revenues and costs, and coordinate operations throughout accountsSupport key initiatives/partnerships designed to advance business goals Manage day-to-day Account Management activities, including strategic planning, development and implementation of appropriate business operationsWork with senior management, client representatives, and other resources to administer effective strategies, solutions, and policies consistent with established Company-wide goals and initiativesServe as the company's primary point-of-contact for client relations and satisfaction, deliver on client expectations; ensure effective account management, employee performance and productivityFacilitate activities with related department heads and stakeholders, provide leadership to subordinate employees, and ensure client advocacy at all levels of operationsDevelop management protocols and accountabilities to ensure the timely and thorough execution of sales strategies and ensure coordination and integration with broader corporate goals and objectivesDirect, optimize and coordinate full order cycleStrategically plan & manage logistics, warehouse, transportation and customer servicesLiaise and negotiate with suppliers, manufacturers, retailers and customerStrategize & negotiate with suppliers & vendors in order to acquire the most cost-effective deals to reduce procurement expensesControlling the procurement budget & promoting a culture of long-term saving on procurement costsSkill & QualificationThe ideal candidate will have at least 10 or more management experience in a fast paced, rapidly changing operations environment. Prior experience in managing logistics and manufacturing operations.is a must.Bachelor's degree in sales or closely related business field or an equivalent combination of professional, directly related experience and directly related education; MBA preferredPrior experience in leading international operationsThe ideal candidate will have a strong commitment to leadership, employee development, an understanding of Lean and Six Sigma, and a keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence.Demonstrated ability managing and developing large high performance teams of associates/managers is required. Demonstrated familiarity with general principles of workflow in an inbound call/ chat/ email center, and current technologies to help manage that workflow. Must possess exceptional analytical capabilities.The candidate should have a specialized skill set in running large scale production operations, preferably in a contact center environment. A deep knowledge in continuous improvement methods such as Kaizen, Lean, DMAIC, etc. is required.Strong oral and written communication skills, as well as a strong technical and analytical aptitude are required.Qualifications Skill & QualificationThe ideal candidate will have at least 10 or more management experience in a fast paced, rapidly changing operations environment. Prior experience in managing logistics and manufacturing operations.is a must.Bachelor's degree in sales or closely related business field or an equivalent combination of professional, directly related experience and directly related education; MBA preferredPrior experience in leading international operationsThe ideal candidate will have a strong commitment to leadership, employee development, an understanding of Lean and Six Sigma, and a keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence.Demonstrated ability managing and developing large high performance teams of associates/managers is required. Demonstrated familiarity with general principles of workflow in an inbound call/ chat/ email center, and current technologies to help manage that workflow. Must possess exceptional analytical capabilities.The candidate should have a specialized skill set in running large scale production operations, preferably in a contact center environment. A deep knowledge in continuous improvement methods such as Kaizen, Lean, DMAIC, etc. is required.Strong oral and written communication skills, as well as a strong technical and analytical aptitude are required.

Keywords: Cognizant, Mountain View , Regional Delivery Lead (Logistics and Technology), Other , Mountain View, California

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