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Technical Enablement Manager - Remote USA

Company: Index Ventures
Location: Mountain View
Posted on: May 3, 2021

Job Description:

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That's the power of data in motion in action"giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we're building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow"whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.About the Role:As a Technical Enablement Manager, you will create and lead programs that enable the technical field on new product releases.Release Enablement is critical for the technical field to maintain and enhance their expertise with Confluent. Confluent's Technical Field teams include all customer-facing technical roles, including Solutions Engineering, Professional Services, Education, Customer Solutions and Innovation, Customer Success Engineering, and Global Technical Support. The Technical Enablement Manager will be responsible for developing an engaging program to communicate product innovations and evolution to the technical this role, you will work closely with Product Managers and Technical Program Management to ensure Confluent product innovations reach the field in a timely manner and have the technical depth required for field teams to be successful. You will need to develop and maintain a firm understanding of our customers, cloud providers, and partners to properly identify what is relevant for technical field teams to be enabled on.What You'll Do:Represent Field Readiness in Confluent's Product NPI (New Product Introduction) process and ensure new products and releases meet expected standardsReview, update, build and deliver release technical enablement periodicallyMaintain a comprehensive understanding of Confluent's customers, cloud provider and partners and use your customer empathy to identify what is relevant for the field teamsFacilitate Cloud Technical Enablement cadence for technical field teams with sessions pertaining to Confluent Cloud releases every two weeksDefine, implement and facilitate a consistent program that enables the technical field on independent release productsCollaborate with content management and enablement peers by adhering to the content lifecycle process as it pertains to product releases including on-boarding and other enablement programsDefine and track release readiness/enablement KPIs and periodically evaluate programs based on feedback and KPIsWhat We're Looking For:Experience delivering and creating technical training or enablement for enterprise companiesPassion for educating and sharing knowledge with othersExcellent communication skills (written and verbal) and presentation skills with a variety of technical skill level learners and executivesWillingness to accept challenging projects and execute in areas of ambiguity -- a problem solver who learns quicklyAbility to develop, communicate, and implement projects independently or with the help of stakeholdersProject management skills and an understanding of how to manage competing prioritiesExperience with learning management systems, sales enablement platforms, video/content development tools, and/or virtual delivery platformsBachelors' degree in a technical field or relevant experienceAdditional Desired Experience:Experience with Apache Kafka or distributed systems#LI-RemoteCome As You AreAt Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.Location Mountain ViewDate Posted15 Apr 2021FunctionTechnical & Customer SupportSectorData, Open SourceSDL2017

Keywords: Index Ventures, Mountain View , Technical Enablement Manager - Remote USA, Other , Mountain View, California

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