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Investigations Analyst, Bullying & Harassment - Trust & Safety

Company: TikTok
Location: Mountain View
Posted on: May 3, 2021

Job Description:

DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. The Trust & Safety team at TikTok helps ensure that our global community is safe and empowered to create and enjoy content across all of our applications.As an investigation analyst on our Bullying & Harassment Trust & Safety team you will be part of a group that provides operations support and analysis of platform threats across a variety of markets and product features. You will work cross-functionally with product managers, program managers, operations, policy, and communications teams to find gaps in detection capabilities and highlight problematic trends related to bullying & harassment and will also be responsible for analyzing fluctuations in core metrics and managing escalations.You will work to take out bad actors and content at scale, develop strategies around app features to reduce harassment and cyberbullying, and identify gaps in our anti-bullying policies. If you're passionate about solving harassment online, enjoy working with a diverse global team, have a strong analytical and project management toolkit we encourage you to apply!What will I be doing?Review and respond to metric changes and escalations across multiple channels with high quality, accuracy and speed.Review alerts and data to determine whether further investigation and/or escalation is required.Take appropriate action based on established procedures. Think with scale and impact in mind to remove badness using tools and data available.Proactively search for undetected abuse by leveraging internal data, open-source intelligence and third party private intelligence.Identify abuse trends and patterns to improve KPI's and metrics including assessment of suspicious activity.Self-identify gaps, problems, needs and come up with robust solutions with relative independence.Use learnings and data to influence other T&S teams in Product, Policy, Process and Detection to make necessary improvements to improve the overall ecosystem.QualificationsWhat should I bring with me?Experience in Trust and Safety moderation or moderation quality assurance.Practical experience and knowledge of bullying and harassment; ability to think critically and to put the users' best interest first.Ability to independently develop a project plan, execute against the roadmap, and influence key decision makersPortuguese, Spanish language is a plus. Additional language skills are welcome as well.Basic SQL experience and the ability to work with dataBeing comfortable with sensitive content and escalations.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations for individuals with disabilities in our recruitment process. If you need assistance or an accommodation, please reach out to us at recruiting.tns@.RegularExperiencedSDL2017

Keywords: TikTok, Mountain View , Investigations Analyst, Bullying & Harassment - Trust & Safety, Other , Mountain View, California

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