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Company: TalentBurst, Inc.
Location: Mountain View
Posted on: May 3, 2021

Job Description:

Title: IT Technical Writer
Location: Mountain View, CA
Duration: 10 months contract, possible extension

The Technical Writer for clients IT will perform documentation and knowledge management responsibilities in support of multiple IT functions producing both user-facing and IT-facing documentation.
The functions supported include Service Delivery (Service Desk, A/V, Digital Workplace), Technology Operations, Application Services, and Security.


  • Work closely with subject matter experts within the IT department to create both user-facing and department-facing IT Knowledge Base articles including process documents, standards, workflows, and FAQs
  • Own the planning, scheduling, drafting, editing, publishing, and review cycles for all IT Knowledge Base content
  • Schedule and conduct regular reviews of Knowledge Base content with SMEs to ensure all articles are up to date and accurate
  • Strategize content within the Knowledge Base to ensure it is logically organized and easily findable by users
  • Collaborate with IT Communications function to ensure user guides are published and disseminated in accordance with deployment/communication schedules
  • Produce IT Knowledge Base content that enables easy self-help for users and reduces the need for one-on-one user assistance from the Service Desk
  • Create user guides that ensure a seamless employee experience
Required Skills:
  • Exceptional writing, editing, and communication skills
  • Familiarity with the Knowledge tool and Knowledge Management process in ServiceNow
  • Ability to drive multiple initiatives simultaneously and follow up with stakeholders regularly
  • Proactive approach to work; eager to seek out new projects/areas where expertise can be leveraged
  • Proficient in Google Workspace products (Docs, Sheets, Slides, Drive)
  • Proficient in Microsoft Office products (Word, Excel, PowerPoint)
  • Proficient in Lucidchart (workflow/diagramming)
  • Innovative ideas for the creation/presentation of user-facing content
  • Ability to translate complex technical processes into accessible, user-friendly language
  • Logical and analytical approach to content management; experience with process mapping
  • Experience with digital asset management (DAM)
  • Graphic design skills are a plus

Keywords: TalentBurst, Inc., Mountain View , Writer, Other , Mountain View, California

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