The Workplace Experience Coordinator provides workplace services
and administrative support to increase individual well-being,
personal productivity, and organizational effectiveness. Host uses
people-led services to connect employees to their environment
through high-touch services and world-class customer service
support delivered by employees like the Workplace Experience
Coordinator. With a primary role in reception, this role is at the
forefront of delivering a positive office experience. As part of a
"front-of-house" team, the Workplace Experience Coordinator is
responsible for creating a supportive and comfortable atmosphere
for employees, colleagues, clients, interviewees and visitors. As
an integral part of a large workplace experience team, this role
supports employee-facing services on a modern campus built for
employee productivity and wellness..
This position is responsible for administrative activities
related to the call center and lobby needs of our client in their
high-energy, state-of-the art workplace campuses located in the Bay
Area, from San Bruno to San Jose. Functions of a coordinator range
from answering a variety of product/service questions from
customers, checking in guests, providing temporary badges,
directing traffic, etc.
- Provides coordination and support for delivery of Workplace
Services. Services include, but are not limited to: Concierge,Call
Center, Community Programs, Supported Employment, Pet Programs, and
- Greets and employees,clients and guests.
- Maintains awareness of the workspace.
- Submits janitorial and maintenance work orders as needed and/or
communicate with appropriate partners to address issues.
- Responds to customers of behalf of other team members (e.g.
Facilities, Security or Janitorial Team).
- Responds to customer requests and complaints promptly with
accurate and thorough information according to the specific
- Curates and administers of the Host platform and client
materials customized to meet to the full Host experience.
- Ensures client and company materials comply with client and
company brand guidelines.
- Utilizes and maintains integrity of databases, supports data
entry of required reports and other digital tools associated with
service delivery, as requested.
- Follows security and emergency procedures as defined for the
property. Responds to emergency situations in a calm, efficient
manner. Summons appropriate assistance and makes appropriate
notifications in accordance with operating procedures.
- Provides support for the Workplace Experience Services team as
- Assists in the completion of the Service Business Continuity
- Maintains relationships with vendors that provide services and
goods to the office per requirements.
- Travel 25% (Will need to travel anywhere from San Jose to San
Bruno depending on business needs)
- Performs other duties are assigned.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
HS Diploma or GED required. A minimum of 1 - 2 years related
experience (e.g. Front Desk, Concierge, Hospitality, Room
Management, or Customer Service roles) is preferred.
Ability to comprehend and interpret instructions, short
correspondence, and memos and ask clarifying questions to ensure
understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients,
co-workers, and/or supervisor. Ability to effectively present
information to an internal department and/or large groups of
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances,
empathize and offer help.
Requires basic knowledge of financial terms and principles.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in
standard situations. Ability to solve problems in standard
situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite products such as
Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
Comfortable with and embracing of new technologies and digital
tools; such as Apps, databases, financial management, work order
management, social networking, cloud technologies, handheld mobile
technologies and applications, and communications.
Best candidates will have a genuine interest in in anticipating
and serving the needs of others. A warm demeanor and desire to
collaborate with others is key.
Physical ability to assist with warehouse operations. Able to
lift 50 lbs.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and
company policies to achieve set results and deadlines. Errors in
judgment may cause short-term impact to co-workers and
Complete at a satisfactory level all required and assigned HSE
Follow all activity policies and procedures, including all HSE
related requirements at all times
Participate in all HSE related programs & activities as
required, including incident investigations, interviews, auditing
and assessment, etc.
- Report any condition which you feel could result in an accident
or injury and / or stop work if required
Be aware of and understand all safe work practices and
procedures and potential hazards associated with the work
Maintain and wear at all times required appropriate personal
protective equipment (PPE)
Apply appropriate material handling techniques at all times,
- Only operate warehouse equipment and machinery (e.g. pallet
jacks, manlifts, etc.) if properly trained, qualified and
authorized to do so