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Tech Writer

Company: The Judge Group Inc.
Location: Mountain View
Posted on: May 3, 2021

Job Description:

Location: Mountain View, CADescription: Our client is currently seeking a Tech Writer This job will have the following responsibilities: The Technical Writer for client's IT will perform documentation and knowledge management responsibilities in support of multiple IT functions producing both user-facing and IT-facing documentation. The functions supported include Service Delivery (Service Desk, A/V, Digital Workplace), Technology Operations, Application Services, and Security. Responsibilities Work closely with subject matter experts within the IT department to create both user-facing and department-facing IT Knowledge Base articles including process documents, standards, workflows, and FAQs Own the planning, scheduling, drafting, editing, publishing, and review cycles for all IT Knowledge Base content Schedule and conduct regular reviews of Knowledge Base content with SMEs to ensure all articles are up to date and accurate Strategize content within the Knowledge Base to ensure it is logically organized and easily findable by users Collaborate with IT Communications function to ensure user guides are published and disseminated in accordance with deployment/communication schedules Produce IT Knowledge Base content that enables easy self-help for users and reduces the need for one-on-one user assistance from the Service Desk Create user guides that ensure a seamless employee experience Skills Exceptional writing, editing, and communication skills Familiarity with the Knowledge tool and Knowledge Management process in ServiceNow Ability to drive multiple initiatives simultaneously and follow up with stakeholders regularly Proactive approach to work; eager to seek out new projects/areas where expertise can be leveraged Proficient in Google Workspace products (Docs, Sheets, Slides, Drive) Proficient in Microsoft Office products (Word, Excel, PowerPoint) Proficient in Lucid chart (workflow/diagramming) Innovative ideas for the creation/presentation of user-facing content Ability to translate complex technical processes into accessible, user-friendly language Logical and analytical approach to content management; experience with process mapping Experience with digital asset management (DAM) Graphic design skills are a plus.Email-asahni@judge.comContact: asahni@judge.comThis job and many more are available through The Judge Group. Find us on the web at www.judge.com

Keywords: The Judge Group Inc., Mountain View , Tech Writer, Other , Mountain View, California

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