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Investigations Analyst, Misinformation - Trust & Safety

Company: TikTok
Location: Mountain View
Posted on: May 3, 2021

Job Description:

DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. The Trust & Safety team at TikTok helps ensure that our global community is safe and empowered to create and enjoy content across all of our applications.As an investigation analyst on our Trust & Safety team you will be part of a group that provides operations support and analysis of platform threats across languages and different issue verticals. You will work cross-functionally with product managers, program managers, operations, policy, and communications teams; to find gaps in current threat response processes such as detection and mitigation. You will be responsible for metric changes and escalations across multiple channels with high quality, accuracy and speed, monitoring alerts and doing deep dives and investigations.You will work using tools and processes to take out bad actors and content at scale from the platform and use them daily.You will be monitoring trends, patters, find gaps and come up with solutions to address them.Based on your findings, you will be using data to influence other teams to make necessary improvements in abuse fighting processes.What will I be doing?Review and respond to metric changes and escalations across multiple channels with high quality, accuracy and speed.Review alerts and data to determine whether further investigation and/or escalation is required.Take appropriate action based on established procedures. Think with scale and impact in mind to remove badness using tools and data available.Proactively search for undetected abuse by leveraging internal data, open-source intelligence and third party private intelligence.Identify abuse trends and patterns to improve KPI's and metrics including assessment of suspicious activity.Self-identify gaps, problems, needs and come up with robust solutions with relative independence.Use learnings and data to influence other T&S teams in Product, Policy, Process and Detection to make necessary improvements to improve the overall ecosystem.QualificationsWhat should I bring with me?Experience in Trust and Safety, or a related area such as Fraud, Integrity, management of social networkingExperience in T&S moderation or Moderation quality assurance.Practical experience with some T&S issue areas and content problems associated with it (ideally with Misinformation / Conspiracy Theories or similar sensitive workflows)Operational skillset and focus combined with project managementPortuguese and/or Spanish language is a plus. Additional language skills are welcome as well.Basic SQL experience and the ability to work with dataBeing comfortable with sensitive content and escalations.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations for individuals with disabilities in our recruitment process. If you need assistance or an accommodation, please reach out to us at recruiting.tns@.RegularExperiencedSDL2017

Keywords: TikTok, Mountain View , Investigations Analyst, Misinformation - Trust & Safety, Other , Mountain View, California

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