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Infrastructure Project Manager, Devices & Services Customer Care

Company: Google
Location: Mountain View
Posted on: May 3, 2021

Job Description:

Minimum qualifications: + Bachelor's degree or equivalent practical experience + 5 years of experience leading cross-functional projects and programs + Experience in a contact center environment Preferred qualifications: + Comprehensive knowledge of process, project and program management theory and practices, and ability to apply them when solving operational issues + Ability to quickly learn new tools and technologies + Demonstrated ability to develop recommendations and implement solutions to promote ongoing improvements + Ability to clearly communicate in discussions and written documents, and to deliver regular updates and feedback clearly and tactfully + Demonstrated organizational skills with attention to detail, and ability to prioritize and manage competing demands In this role, you will be focused on organizing and driving initiatives within the Devices and Services Customer Care (DSCC) Infrastructure team. You will serve as a key partner to internal DSCC and external cross-functional partners ensuring all parties are aligned on feature releases, product changes, and project milestones. Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology. + Collaborate with product managers to align on priorities, share feature requests, and ensure seamless roll outs of new capabilities.EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form (l/forms/aBt6Pu71i1kzpLHe2) .

Keywords: Google, Mountain View , Infrastructure Project Manager, Devices & Services Customer Care, Other , Mountain View, California

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