Content Writer, Legal Operations
Location: Mountain View, CA
Duration: 12 months
The Legal Operations Knowledgebase and Data Policy Controls team
is looking for an experienced Content Writer to assist in
reviewing, updating, and creating legal information for help center
needs. Candidate will work with team SMEs, Training and Quality
teams to create high quality documentation to support both FTE and
Vendor operational tasks.
Content Writers communicate complex legal information clearly,
concisely and accurately. As a Content Writer, your role involves
tasks such as reading and writing conceptual overviews and
procedures or updating help center queries and FAQs.
- Manage multiple competing priorities in a constantly changing
- Write, publish, and maintain high-quality Policy, Process and
Procedure documentation and online content.
- Edit, clarify, and proofread documents written by others, and
coach non-writers on ways to improve their writing skills.
- Conduct audience analysis and cater documentation deliverables
to the audience's needs.
- Work closely with Team SMEs to create Policy, Process,
Procedure and reference documents.
BA/BS degree; 2-4 years of relevant experience in technical
writing, product documentation, online publishing, or technical
blogging, with a portfolio of writing examples; Experience writing
clear, accurate and concise SOP documentation; ; HTML Code Writing;
G-Suite Knowledge; Experience working with a distributed team;
Ability to navigate ambiguity, support multiple projects, and meet
deadlines in a fast-paced environment; Ability to write in a range
of styles and tones, from highly technical to informal prose;
Excellent communication and teamwork skills, with the ability to
take initiative on tasks.
Experience working in a content management system, ie Connect
Composer or enterprise level content management system (CMS);
Experience writing for legal or technical instructions, procedures
and guides; Experience with HTML and managing files in a CMS;
Proficiency in a Linux environment.
Skill Name Level Years Mandatory Description
Technical Writing 5 4-5 Years Yes Technical and Instructional
HTML 3 0-3 Years No HTML code writing
As an equal opportunity employer, ICONMA prides itself on
creating an employment environment that supports and encourages the
abilities of all persons regardless of race, color, gender, age,
sexual orientation, citizenship, or disability.