Content Writer, Legal Operations

Company: Iconma, L.L.C.
Location: Mountain View
Posted on: May 3, 2021

Job Description:

Content Writer, Legal Operations

Location: Mountain View, CA

Duration: 12 months

Description:

The Legal Operations Knowledgebase and Data Policy Controls team is looking for an experienced Content Writer to assist in reviewing, updating, and creating legal information for help center needs. Candidate will work with team SMEs, Training and Quality teams to create high quality documentation to support both FTE and Vendor operational tasks.

Content Writers communicate complex legal information clearly, concisely and accurately. As a Content Writer, your role involves tasks such as reading and writing conceptual overviews and procedures or updating help center queries and FAQs.

Responsibilities:

• Manage multiple competing priorities in a constantly changing environment.
• Write, publish, and maintain high-quality Policy, Process and Procedure documentation and online content.
• Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills.
• Conduct audience analysis and cater documentation deliverables to the audience's needs.
• Work closely with Team SMEs to create Policy, Process, Procedure and reference documents.

Skill/Experience/Education

Mandatory

BA/BS degree; 2-4 years of relevant experience in technical writing, product documentation, online publishing, or technical blogging, with a portfolio of writing examples; Experience writing clear, accurate and concise SOP documentation; ; HTML Code Writing; G-Suite Knowledge; Experience working with a distributed team; Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment; Ability to write in a range of styles and tones, from highly technical to informal prose; Excellent communication and teamwork skills, with the ability to take initiative on tasks.

Desired

Experience working in a content management system, ie Connect Composer or enterprise level content management system (CMS); Experience writing for legal or technical instructions, procedures and guides; Experience with HTML and managing files in a CMS; Proficiency in a Linux environment.

Skill Matrix

Skill Name Level Years Mandatory Description

Technical Writing 5 4-5 Years Yes Technical and Instructional writing skills

HTML 3 0-3 Years No HTML code writing

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: Iconma, L.L.C., Mountain View , Content Writer, Legal Operations, Other , Mountain View, California