KiwiCo is an innovative eCommerce company that sparks kids
creativity and curiosity through offline and online materials and
inspiration. We offer kids a delightful, engaging way to explore,
create, and learn; and arm them with the creative confidence and
tools to change the world. Our core offering is a subscription
service that delivers hands-on projects to kids of all ages. We
also have an online store and a content hub for families. We take
great pride and ownership in the products and experiences we design
and in the community of parents and kids we serve. Our office is
located in Mountain View, within walking distance to the Caltrain
Role and Responsibilities:
We are looking for a self-motivated and solutions driven People
Operations Manager with a passion for creating great people
experiences to champion KiwiCos company culture and provide
best-in-class internal and external support. This role will
encompass a wide range of responsibilities spanning people
operations, recruiting and hiring and HR-management. The ideal
candidate will weave our company culture into our people programs
and use data to make decisions about how best to support and scale
our growing team!
Develop, improve and administer various People Operations
policies, processes and procedures and communicate the necessary
changes in partnership with the leadership team.
Serve as the first point of contact and coach for managers, and
be a trusted advisor to employees at all levels. Ensure we are
handling employee relations with kindness, care, discretion, and in
accordance with applicable laws and regulations as the internal
subject matter expert on all things HR.
Invest in collecting and leveraging people-related data to drive
impact; define and track key metrics to measure employee
satisfaction, engagement, performance, and retention, and use data
to inform program changes.
Maintain operational excellence related to onboarding,
offboarding, engagement, training and development, benefits and
Lead company recruiting initiatives of growing scope and
complexity, set strategies, develop and expand on diversity
initiatives while leveraging resources to support KiwiCos growing
Identify and implement efficient and effective recruiting
methods and strategies based on the available role, industry
standards, and the needs of the organization in order to recruit
Recruit and perform talent acquisition activities such as resume
& phone screens, email correspondence, calendar scheduling, and
interviews. Maintain all pertinent applicant and interview data in
the Applicant Tracking System (ATS).
Communicate with managers and employees regularly to establish
rapport, gauge morale, and source new candidate leads. Conduct
regular follow-up with managers to determine the effectiveness of
recruiting plans and implementation.
Stay up-to-date on laws and regulations related to human
resources and compliance and inform managers.
Lead and drive process and program improvements. Maintain close
relationships with our employees and teams to understand
pain-points and opportunities, and translate them into initiatives
that improve processes and systems.
As a start-up celebrating creativity and development, we believe
and encourage the same in our team. We seek team players with an
infectious positive energy, great initiative, and a get-it-done
attitude. Candidates must thrive in ambiguity and love a rapid
pace. You must have a strong desire to learn and improve. Excellent
organizational, communications, and multi-tasking skills are musts.
Required skills and qualifications include:
Experience. 3-5+ years of experience in People Operations or
Human Resources team within a high-growth environment.
Passionate about customers (internal and external). You are a
strong, thoughtful communicator with the ability to interface well
with many different personalities, and have effective relationship
building skills. You excel at developing relationships across
groups and functions at all levels of the organization including
Hands-on, get things done mentality. You are eager to learn and
grow with our People Ops team as we scale to support a rapidly
growing organization. Ability to multitask and meet deadlines while
still paying attention to details and executing flawlessly.
Resourceful. You see a project from idea stage through
successful completion - and do whatever it takes to make it a
success. You are an innovative thinker and can solve problems
Detail-oriented. We move quickly, but we bring care and
thoughtfulness to everything we do. We care deeply about the
Collaborative. Ability to work well within cross-functional
teams in a matrixed organization. A positive force on the team who
can bring KiwiCos employee experience to the next level.
Impeccable discretion. You are able to act in an ethical manner
and maintain highly confidential and sensitive information that
impacts employees and the business.
Have a broad knowledge of human resources functions: hiring,
onboarding, benefits, training and development, employee engagement
and performance evaluation.
Proven success in assessing, creating, and implementing
innovative solutions to increase engagement, retention, and team
Proficiency in HR technology (HRIS and ATS systems, Performance
Management Tools, Survey Platforms etc.).
Understanding of and commitment to inclusive and equitable
design for people operations, processes, policies, and
Ability to design and manage complex projects end-to-end,
including the ability to define objectives, create clear project
plans, manage key stakeholders, track progress against deadlines,
troubleshoot as needed, and roll out company-wide
Phenomenal project management and organizational skills,
including the ability to effectively manage numerous concurrent
projects and tasks in a fast-paced and rapidly growing
Well rounded recruiting/sourcing expertise; experience with
(phone and in-person) interviews, candidate screening and
Strong analytical skills; including the ability to collect and
analyze data from surveys, ATS, employee benefits and performance
management tools to make informed decisions.
Excellent judgment, strong communications skills, and proven
ability to navigate sensitive employee concerns with care;
experience in handling a wide range of HR questions and
Proficiency in Google Suite and using the tools to create
presentations and build dashboards.
Understands importance of building diverse top of funnel
pipelines and can talk to examples of doing this effectively.
Developed and executed targeted sourcing strategies such as paid
posting, social media, college recruiting and recruiting
Familiarity with Immigration and Visa Sponsorship policies and
If youre passionate about producing enriching, delightful
products for kids, wed love to hear from you! Please apply by
submitting a resume and cover letter telling us why you're
interested in KiwiCo and what you think you'd bring to this
specific position and our team.
KiwiCo is committed to creating a diverse environment and is
proud to be an equal opportunity employer. Individuals seeking
employment at KiwiCo are considered without regard to race,
ethnicity, color, age, sex, religion, national origin, ancestry,
pregnancy, sexual orientation, gender identity, gender expression,
physical or mental disability, marital status, veteran or military
status, or any other legally protected category.