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Executive Account Director

Company: Cushman & Wakefield U.S., Inc.
Location: Mountain View
Posted on: May 3, 2021

Job Description:

Job TitleExecutive Account DirectorJob Description SummaryThe Executive Account Director is responsible for leading the strategy and growth opportunities for one of C largest client accounts. As a senior relationship manager for our client, this individual will provide oversight and support to the Account team to ensure robust account planning and collaboration across all services in order to deliver superior results in the existing contract and realize opportunities for growth. Directly manages multiple on-account senior leaders including the account COO, Deputy Account Directors and COE Leaders.Job DescriptionESSENTIAL FUNCTIONS AND RESPONSIBILITIES Responsible for driving a proactive strategy to expand our relationship with the client, including but not limited to:In coordination with the account planning process, develop an overall vision to increase client value and C service delivery and growth across service lines, which could include: Facilities Management, Project Development, Transaction Management, Portfolio Administration, EH, Sustainability, Supply Chain and/or Workplace/Consulting.Create a robust relationship map and strategy; proactively connect with clients and gain a thorough understanding of overall business goals and strategies in order to ensure client satisfaction and identify opportunities to partner further.Provide thought leadership and proactively seek out innovation and efficiency opportunities; evaluate opportunities to embed into the account in order to improve operational metrics.Partner with Quality team in order to evaluate growth opportunities and changes required to improve likelihood of contract renewal.Infuse a culture of client excellence and growth into the account leadership team; provide access to the latest innovation and ideas and create environment that fosters identification and resolution/execution against new opportunities and potential risks.Lead multi-disciplinary teamsSet and measure operational and financial goals for client account;Ensure the implementation and superior delivery of all contracted deliverables, including measurable value-add, innovation, continuous improvement and overall client satisfaction.Coordinate and participate in regular performance reviews between the client and C, as outlined in the contract or required, enhancing the client relationship, improvement opportunities and managing suitable action plans.Develop and maintain strong relationships with the client, vendors and partnersResponsible for the account P, including budget and forecast development, monthly business reviews and achievement of EBIDTA target.Instill a strategic, data driven approach with all account team members on behalf of client.Ensure that fixed compensation services under client contracts are realized and variable compensation opportunities are maximized to improve business unit and company profitabilityOversee risk mitigation and dispute resolution for client and CKEY COMPETENCIES Leadership Customer Relationship ManagementCommunication (oral and written)Matrix Organization / Business Partner SkillsFinancial ManagementPresentation SkillsBusiness AcumenIMPORTANT EDUCATION Bachelor's degree required Master's degree or MBA preferredIMPORTANT EXPERIENCE 15+ years' experience, 10 years of experience in occupier services or outsourcing services preferredCompetency in one or more of the core service linesFinancial analysis and computer literacy with knowledge of applicable software packagesExperience in resource allocation and implementationSuperior relationship building and management skills along with solid interpersonal skillsADDITIONAL ELIGIBILITY QUALIFICATIONS Ability to develop positive working relationships with agencies, local government officials, and businesscommunity members.Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)Skilled in financial analysis and knowledge of financial conceptsAbility to comprehend, analyze and interpret complex business documentsStrong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)Strong leadership and management skills dealing with issues ranging from senior level to administrative; Ability to deal with sensitive issues in a professional manner.Demonstrated ability to identify and close cross-sell opportunitiesStrong communication, negotiation and expert analytical skillsKnowledge and experience in resource allocation and implementation conceptsTeam oriented approachAbility to balance integration of internal requirements of policies/procedures with those of the clientAbility to make effective and persuasive presentations on complex topics to employees, clients and Sr. ManagementCushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Keywords: Cushman & Wakefield U.S., Inc., Mountain View , Executive Account Director, Other , Mountain View, California

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