Strategy and Operations Leader - QB Live Customer Benefit

Company: Intuit Inc.
Location: Mountain View
Posted on: February 25, 2021

Job Description:

COVID-19 Update: To protect the health and safety of Intuit employees and prospective candidates, we've made adjustments to our interviewing process. Learn more about how to prepare for your virtual interview here . Strategy and Operations Leader - QB Live Customer Benefit Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we're using technology to build solutions to challenging financial problems for millions of people around the world. Overview Come join the QuickBooks Live team as a senior strategy and service operations manager. At Intuit, our mission is to--power prosperity around the world. There are over 800M small businesses and self-employed dreamers worldwide.--They power the world economy and create the majority of the jobs. Yet, the odds are against them--- managing their--business is a challenge only a few survive. QuickBooks Live connects small businesses to virtual experts, creating a partnership that ensures small businesses get--the best help they need to start, run, and grow their businesses. We are looking for an extraordinary strategy and--service operations leader to join our mission, leading how we deliver a best in class service at scale. This is a unique--opportunity to define and shape a fast-growing, global brand, and make a material impact on the future of small--business professional services. You will be challenged to think bolder, move faster, and have a big impact. We are seeking a curious, self-motivated leader with keen analytical and problem solving skills who is equally effective at--crafting strategy as collaborating with senior leaders and partners to implement and maximize impact. What you'll bring

• 5-7 years designing and delivering world-class services and/or technology products in a Product Management,--Operations, and or Strategy role
• Exceptional ability to gather insights from customers, data, research and industry trends and convert them into a--compelling strategy
• Ability to bring a strategy to life through building efficient and effective operational processes
• Bias for action and experience with rapid testing
• Effective influencer and communicator across teams and at all levels
• Solid analytical skills & business judgment
• BA/BS degree, MBA preferred or equivalent work experience How you will lead As the owner for delivery of our customer benefit you'll own the what and the how for delighting our clients through theservice we deliver.
  • Define and continuously innovate on our strategy to improve delivery of the benefits customers care about most, and how we do that at scale.
  • Operationalize and execute on your plan by determining the optimal way to get from A to B, building groundbreaking service processes from the ground up
  • Lead rigorous execution of strategic initiatives and projects, develop clear action plans, success metrics and targets, and manage timelines and process
  • Effectively partner with senior leaders and cross-functional teams including service delivery, product, operations, engineering, finance, analytics and marketing to deliver impact and have fun doing it
  • Own how we measure success and track impact and progress (through process instrumentation, dashboards, etc.)
  • Analyze the customer, operational and financial impacts of your decisions and iterate given insights from data
  • Use experimentation, behavioral economics, and data-driven decision making to find most effective way to increase the benefits we deliver to customers and drive Expert behavior Hear from our employees Senior Data Scientist - Machine Learning Futures Group Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path. Be part of a world-class culture Our culture We know that innovation thrives in an inclusive environment. We want employees with a wide range of life experiences to bring new ideas and perspectives to the table. Our values are central to our culture. They've been our guiding star since our founding and have allowed us to thrive as we work on behalf of our 50 million customers. People who give their best deserve the best in return. We offer rewards that include everything you'd expect, and even more that you wouldn't. Enjoy the best in class perks and benefits at Intuit. Our culture and entrepreneurial spirit have earned us a spot on "Best Companies to Work For" lists year after year. Join us in our mission to power prosperity around the world. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law. Intuit is proud to be an equal opportunity and affirmative action employer. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please talk with your recruiter or send a request to TalentAcquisition@intuit.com. For more information, please read our EEO policy .

Keywords: Intuit Inc., Mountain View , Strategy and Operations Leader - QB Live Customer Benefit, Other , Mountain View, California