Service Tech Operations Lead, Devices & Services
Location: Mountain View
Posted on: February 25, 2021
- Bachelor's degree in Mechanical, Industrial, Electrical
Engineering or equivalent practical experience.
- 5 years of experience in mechanical design and/or manufacturing
engineering of consumer hardware products.
- Third party production quality and process management
experience. Preferred qualifications:
- Familiarity with service operations environment, reverse
logistics or RMA processing.
- Excellent time management skills with demonstrated ability to
operate in a fast-paced environment and manage ever-changing
priorities and deadlines.
- Strong interpersonal skills and ability to work with
cross-functional teams, customers, and external vendors.
- Ability to travel up to 35% of the time. About the job The
Reverse Logistics team is looking for a Service Tech Operations
Lead who can lead all aspects of the Service technical process
operations, ensuring that serviced products meet customer
specifications and quality goals. You will plan requirements with
key stakeholders and execute tech support at our partnered
facilities. Google's mission is to organize the world's information
and make it universally accessible and useful. Our Hardware team
researches, designs, and develops new technologies and hardware to
make our user's interaction with computing faster, more powerful,
and seamless. Whether finding new ways to capture and sense the
world around us, advancing form factors, or improving interaction
methods, our Hardware team is making people's lives better through
- Lead technical aspects related to service operations and be the
liaison between partner teams.
- Understand customer requirements and collaborate with
cross-functional teams to guide the design of next product
versions. Create and maintain process and quality documentation,
drive and prioritize root cause analysis and corrective action for
quality repair failures.
- Align with partner teams to maintain quality standards,
collaborate to design effective test strategies, and ensure service
lines and quality processes are setup according to service manuals
and product specifications.
- Drive ongoing improvements in service cycle time, cost,
quality, bounce, and yield. Identify and flag quality issues around
device performance, individual components, and create process and
- Acquire and analyze data using standard quantitative methods to
facilitate process analysis and quality improvements. Prepare and
present quality management reports and drive weekly quality
reviews. Location Google is proud to be an equal opportunity
workplace and is an affirmative action employer. We are committed
to equal employment opportunity regardless of race, color,
ancestry, religion, sex, national origin, sexual orientation, age,
citizenship, marital status, disability, gender identity or Veteran
status. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements. See also
Google's EEO Policy and EEO is the Law. If you have a disability or
special need that requires accommodation, please let us know by
completing this form . To all recruitment agencies: Google does not
accept agency resumes. Please do not forward resumes to our jobs
alias, Google employees or any other organization location. Google
is not responsible for any fees related to unsolicited
Keywords: Google, Mountain View , Service Tech Operations Lead, Devices & Services, Other , Mountain View, California
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