Service Tech Operations Lead, Devices & Services

Company: Google
Location: Mountain View
Posted on: February 25, 2021

Job Description:

• Bachelor's degree in Mechanical, Industrial, Electrical Engineering or equivalent practical experience.
• 5 years of experience in mechanical design and/or manufacturing engineering of consumer hardware products.
• Third party production quality and process management experience. Preferred qualifications:
  • Familiarity with service operations environment, reverse logistics or RMA processing.
  • Excellent time management skills with demonstrated ability to operate in a fast-paced environment and manage ever-changing priorities and deadlines.
  • Strong interpersonal skills and ability to work with cross-functional teams, customers, and external vendors.
  • Ability to travel up to 35% of the time. About the job The Reverse Logistics team is looking for a Service Tech Operations Lead who can lead all aspects of the Service technical process operations, ensuring that serviced products meet customer specifications and quality goals. You will plan requirements with key stakeholders and execute tech support at our partnered facilities. Google's mission is to organize the world's information and make it universally accessible and useful. Our Hardware team researches, designs, and develops new technologies and hardware to make our user's interaction with computing faster, more powerful, and seamless. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, our Hardware team is making people's lives better through technology. Responsibilities
    • Lead technical aspects related to service operations and be the liaison between partner teams.
    • Understand customer requirements and collaborate with cross-functional teams to guide the design of next product versions. Create and maintain process and quality documentation, drive and prioritize root cause analysis and corrective action for quality repair failures.
    • Align with partner teams to maintain quality standards, collaborate to design effective test strategies, and ensure service lines and quality processes are setup according to service manuals and product specifications.
    • Drive ongoing improvements in service cycle time, cost, quality, bounce, and yield. Identify and flag quality issues around device performance, individual components, and create process and quality documentation.
    • Acquire and analyze data using standard quantitative methods to facilitate process analysis and quality improvements. Prepare and present quality management reports and drive weekly quality reviews. Location Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form . To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Keywords: Google, Mountain View , Service Tech Operations Lead, Devices & Services, Other , Mountain View, California