IT Support

Company: Confluent Inc
Location: Mountain View
Posted on: February 23, 2021

Job Description:

Dubbed an "open-source unicorn" by Forbes, Confluent is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By pioneering a new technology category with an event streaming platform, which enables companies to leverage their data as a continually updating stream of events, not as static snapshots. This innovation has led Coatue Management, Altimeter Capital and Franklin Templeton to join earlier investors Sequoia Capital, Benchmark, and Index Ventures in the recent Series E financing of a combined $250 million at a $4.5B valuation. Our product has been adopted by Fortune 100 customers across all industries, and we're being led by the best in the space-our founders were the original creators of Apache Kafka--. We're looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we build the next transformative technology platform! About the Role We are looking for a detail-oriented and hardworking individual with exceptional customer service skills to join our growing IT Team! In this position, you will be responsible for providing technical assistance and support to team members with computer systems, hardware, or software issues. You will also help to manage the onboarding setup and deployment for new hires and be a point of contact for employees having technical issues - making this a critical and high visibility role. If you are someone who is flexible, team-focused, excited by the world of IT, skilled at handling and prioritizing tasks, and able to maintain a positive and professional attitude, even under stressful situations, you could be an excellent fit for this role! What you'll do

• Onboarding & offboarding for Confluent employees & contractors
• Documenting Knowledge Base articles for employee self-service
• Managing laptop setup and deployment for new employees with standard hardware, images, and software
• Installing new hardware and software upgrades requested from users
• Monitoring and responding quickly and effectively to end-user requests or incidents
• Analyzing and solving technical problems by using problem-solving skills via telephone, email, and using remote assistance
• Providing technical support for audio/visual and event support
• Diagnosis and resolution of computer hardware, software, and network issues
• Asset Management & purchasing for hardware, software, and SaaS applications What we're looking for
  • 2+ years of technical support experience in a corporate support
  • Excellent customer service, communication, and organizational skills with a high level of attention to detail
  • In-depth knowledge of Windows and Mac OS operating systems and broad knowledge of productivity tools
  • Demonstrated knowledge of technical ability across a wide range of hardware, software, and mobile platforms
  • Strong analytical and troubleshooting skills Additional highly desirable experience
    • Jamf, G-Suite, Slack, Okta, Zoom experience is a plus
    • ITIL Certification preferred #LI-JN1 Come As You Are At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Click here to review our-- California Candidate Privacy Notice , which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

Keywords: Confluent Inc, Mountain View , IT Support, Other , Mountain View, California