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UX Researcher (Mountain View/ San Francisco/remote in CA until summer 2021)

Company: Tubular Labs Inc
Location: Mountain View
Posted on: February 22, 2021

Job Description:

UX Researcher (Mountain View/ San Francisco/remote in CA until summer 2021) Tubular is a leading platform to provide a modern standard for global video measurement. By processing billions of videos and millions of creators on Facebook, YouTube, Instagram, Twitch and Twitter, we help our global customers get unique insights no other companies are able to provide. High level responsibilities-- You will apply your passion for diving deep into our customers' needs and interaction with our solution to execute user research, usability tests, interaction flows and storyboarding, as well as collaborating with product managers and designers to continually improve user interaction as well as launching new offerings. You will partner with cross-functional stakeholders from across the company to contribute to the product roadmap, near and long term business objectives. Day-to-day you will be focusing on:

  • Performing user research studies with end customers for existing offerings, new concepts, and products undergoing alpha/beta testing.--
  • Understanding the jobs to be done by a myriad of users including their motivations, emotions, and goals; and translate these user insights into actionable recommendations for the product team.
  • In partnership with product managers, delve into proposed user stories and seek to "humanize" the interaction with Tubular's offerings through direct interviews with users, determining UX priorities of the collective user base, and influence sprint prioritization as well as usage metrics & goals.--
  • Establish the company's usability / usage goals for our platform and products, including determining our toolset and technologies to perform all aspects of testing and optimizing UX across the lifecycle of all of our products.--
  • You will make your contributions visible at the higher levels in the organization, by communicating the results of your research to your stakeholders and executives, through presentations and written reports. Qualifications and skills:
    • You have 3+ years of work experience in user research, UX design and usability testing for web-based applications.--
    • You are proficient in the use of product analytics, experience in charts, tableau and data visualizations, user feedback platforms, A/B tests, and other tools (such as Heap, GA, Hotjar, etc) to develop hypotheses, tests, measurement and recommendations.--
    • You are skilled at data storytelling and storyboarding for analytical workflows using complex data sets (charts, graphs, Tableau prototypes).
    • You are a natural conversationalist and capable of meeting directly with users of all levels including media and brand executives, analysts, content strategists, and social influencers.--
    • You are able to appropriately scope and determine a research approach for each project that meets our goals and needs for our roadmap and customer satisfaction.--
    • You stay up-to-date on current design trends, themes and technologies.
    • You thrive in a fast-paced environment. Why choose Tubular? Tubular is riding the tsunami of digital video. Smartphones, social media and new streaming apps are revolutionizing media and entertainment. Viewers have never had so much great content to choose from, from so many diverse creators, available to watch in so many ways. As advertising, TV and social media converge, new industries will emerge. Tubular is the worldwide leader in online video intelligence. We are guiding firms through the new digital video landscape. We serve the world's greatest media companies and brands, including top movie studios & TV networks, leading technology companies, and the creme of digital first publishers. We are a team of tech-savvy media enthusiasts. We offer a fast-paced environment with an opportunity to make a real impact on your career, on our company, and the global media industry. With a highly engaged client base, we offer an insider's view on the rise of the new generation of entertainment. In terms of culture, you can expect openness, responsibility, paired with flexibility and lots of interesting technical projects to tackle. We encourage open discussions where all opinions are heard. We may disagree but once consensus is reached, we commit to the decision.We love getting things done, winning and having fun together.-- We are committed to creating an inclusive and diverse Tubular team. We believe that different perspectives lead to better ideas and more creative solutions that allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives, and are an equal opportunity employer.

Keywords: Tubular Labs Inc, Mountain View , UX Researcher (Mountain View/ San Francisco/remote in CA until summer 2021), Other , Mountain View, California

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