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Senior Product Researcher

Company: Coursera
Location: Mountain View
Posted on: February 22, 2021

Job Description:

Coursera is a leading online learning platform for higher education, where--76--million learners from around the world come to learn skills of the future. More than 200 of the world's top universities and industry educators partner with Coursera to offer courses, Specializations, certificates, and degree programs.--Thousands--of companies trust the company's enterprise platform-- Coursera for Business --to transform their talent.-- Coursera for Government --equips government employees and citizens with in-demand skills to build a competitive workforce.-- Coursera for Campus --empowers any university to offer high-quality, job-relevant online education to students, alumni, faculty, and staff. Coursera is backed by leading investors that include Kleiner Perkins, New Enterprise Associates, Learn Capital, and SEEK Group. Coursera is looking for an experienced and innovative researcher to lead research strategy & initiatives for our organization. This team is responsible for attracting & acquiring new learners to Coursera, helping learners connect their learning goals and career goals with Coursera content, and working with educators on the back end. Your responsibilities:

  • Formulate a research agenda to maximize your impact and contribution to business goals
  • Design and conduct quantitative and qualitative studies, employing a broad range of research methodologies
  • Deliver compelling insights into user characteristics and product performance
  • Ideate with designers to create solutions that support user needs and drive business outcomes
  • Collaborate with Product Managers to convert research insights into testable hypotheses
  • Identify experimental assumptions that can be evaluated with qualitative research
  • Collaborate with data scientists to explain experimental outcomes
  • Inform quarterly and annual product planning cycles
  • Contribute to end-to-end UX quality evaluations
  • 4+ years of software product research experience
  • A strong foundation in the use of formative and evaluative research methods to inform the initial opportunity, collect formative feedback to support iteration, and evaluate designs that are being prepared to ship
  • Your methods include moderated and unmoderated concept testing and prototype evaluation, design sprints and other workshops, surveys, A/B testing, etc
  • The ability to gauge the significance and reliability of qualitative insight, recognizing when quantitative support is needed
  • A facility with using quantitative data to find and support a story, in collaboration with Data Scientists
  • Experience guiding others, e.g., PMs and Designers, to help them conduct their own research
  • Exceptional communication and storytelling skills; fluency and confidence in inspiring teammates and clients with customer-centered rationale along with the ability not only to tell stories, but to translate insights into actionable ideas
  • The ability to work flexibly and efficiently, exercising a balance between research rigor and speedThe confidence to build a high-impact research practice in an entrepreneurial way Coursera is an--Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.

Keywords: Coursera, Mountain View , Senior Product Researcher, Other , Mountain View, California

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