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Service Manager Remote

Company: SmartCare Equipment Solutions
Location: Mountain View
Posted on: October 14, 2020

Job Description:

Job Description USA-Remote Worker-California Regular R0001804 Join the industry leading Smart Care Equipment Solutions team as a Service Manager in the Mountain View, CA market. The Service Manager partners with the District Manager managing the business within a district to achieve sales and profitability budgets. The Service Manager manages and develops a team of Service Technicians to deliver top quality customer service. They manage service delivery excellence by working directly with Service Technicians, Dispatchers, and Customers. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Technician development opportunities. As leaders in the District, Service Managers help recruit, select, coach, motivate, and manage performance for their team. What You Will Do: * Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings * Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion * Reviews technician time cards for accuracy; make adjustments in accordance with work rules and state law, and meet weekly payroll deadline * Execute and manage all safety initiatives in the field * Participate in new technician on-boarding and implementing/executing a district training plan * Coach and empower Technicians to own their results and provides the tools and resources to achieve them * Identifies the potential in an individual and aligns development activities to their abilities and talents * Manage technician performance through coaching and direction under the direction of the District Manager * Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets * Work with Parts Department on parts issues, shipping, and delivery * Actively builds strong relationships with key stakeholders in the customer's organization * Proactively works to manage customer relationships to effectively solve issues and demonstrate value * Actively participate in service vehicle inventories and implement action plans for compliance issues with District Manager direction. Work with division fleet manager to maintain accurate district fleet information * Annual, quarterly, monthly and daily workforce planning including Paid Time Off planning, vacation buy-back program, and attendance policy adherence What's in it For You: * Utilize your managerial and leadership skills to support and lead a high-performing team * Develop your skills in leading a remote workforce * Become part of a field service management team with advancement opportunities * Competitive salary and benefits * Company vehicle * Access to best in class resources, tools, and technology * Grow your income as you drive district profitability This position will be located at a corporate office in the Mountain View, CA area Basic Qualifications: Must meet one of the following: * Associate degree and two years of Ecolab or people management experience * A combination of Smart Care experience, people management or education experience equivalent to a Bachelor's Degree (1.5 years' experience = 1 year post-secondary education) Must have the following: * Must have a valid driver's license and acceptable Motor Vehicle Record * Must be able to read and write in English * Immigration sponsorship not available for this role Preferred Qualifications: * Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred * Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action * Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team * Good decision-making & problem solving skills when handling challenging situations in a fast- paced environment About Smart Care Equipment Solutions: Join the industry's largest independent service company specializing in preventive and round-the-clock service and repairs for commercial cooking, refrigeration and warewashing equipment. The Smart Care Equipment Solutions team helps service customers across segments in the foodservice industry with scheduled maintenance programs and on-demand equipment repair 24/7/365. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards. PM20 Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply. PI123940516

Keywords: SmartCare Equipment Solutions, Mountain View , Service Manager Remote, Other , Mountain View, California

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