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Principal Business Data Analysis

Company: Intuit
Location: Mountain View
Posted on: September 17, 2020

Job Description:

OverviewThe Customer Success (CS) Data and Analytics team has an exciting opportunity to improve customer experiences using analytics. We are seeking an exceptional Principal Business Data Analyst to lead a high-performing team of Business Data Analysts as well as being the product owner for Clean Data across Customer Success. We are looking for a data-driven individual with excellent data and analytical skills and a passion for delivering data-driven insights.This is an exciting time to join Customer Success at Intuit as we are building a service platform to help our customers beyond core product use. This is your opportunity to join this exciting and transformational journey.What you'll bring* Proven leader in data space with 8-10 or more years of experience leading conversations across teams to drive for business requirements clarity, build and launch products* Strong people management skills leading teams for at least 5 years and growing data talent* Ability to manage multiple projects simultaneously to meet objectives and key deadlines as well as manage a small team of 3-5 people* Outstanding communications skills with both technical and non-technical colleagues* Strong strategic-mindset, but also willing to roll up your sleeves and get into the details, coaching team members where needed* Experience working with BI tools such as Qlik, Tableau, PowerBI etc.* Strong technical expertise in ML, AI, data preferred; experience working closely with data engineers, data science, and product teams to launch data products* Self-starter who seeks the problem, doesn't wait for the problem to find him or her with excellent problem-solving skills and end-to-end quantitative thinking* Demonstrates highly effective cross functional leadership and experience working in a large matrixed organization, aligning cross functional stakeholders, gathering business requirements, and launching product features* Analytically minded with experience working on large scale data projects; product management experience would be a plus* Strong organization, time management and task prioritization skills* Technical undergraduate degree required (Engineering, Computer Science, Statistics, Analytics etc.); advanced degree preferred* Some travel required (-10%).How you will lead* Partner with development teams, Customer Success team members, and the broader analytics teams to enable decision support and key customer insights in the product and customer success spaces* Partner with platform teams, data engineering, and data science teams to develop the tools and processes needed to build AI-driven platforms and support all necessary A/B experiments to improve customer experiences* Drive Intuit's Master Data Management strategy to build a unified 360 degree view of our customers and professional experts with curated and matched entities* Collaborate with stakeholders and analysts to ensure analytical solutions are scalable, repeatable, effective, and meet expectations of various stakeholders* Provide recommendations utilizing multiple types of data, business knowledge, and strategic assumptions when data doesn't exist* Build relationships across Intuit by serving as the liaison of the BDA team throughout the organization and cultivating relationships with other functions critical to the team's mission* Ensure data collection and data processing is optimized to provide crystal-clear visibility into the impact and value of new initiatives and product releases

Keywords: Intuit, Mountain View , Principal Business Data Analysis, Other , Mountain View, California

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