MountainViewRecruiter Since 2001
the smart solution for Mountain View jobs

Customer Success Manager (Open to remote candidates))

Company: Moveworks
Location: Mountain View
Posted on: September 17, 2020

Job Description:

Customer Success Manager (Open to remote candidates) Moveworks is an AI company that uses natural language understanding to resolve employees’ IT issues — instantly and autonomously. Our platform currently resolves about 40% of all tech support issues at some of the world’s most recognizable organizations, including Slack, LinkedIn, Equinix, Broadcom, and Autodesk.

Based in Mountain View, California, Moveworks has raised more than $105 million from top venture capital firms, powered by a team of leading experts in deep learning, NLU, big data, and enterprise SaaS. Our engineers hail from across the globe, have built pioneering systems at places like Google, Facebook, Uber, and AWS, and possess the unique skill sets necessary to create an unprecedented product.

Ultimately, we’ve come together because we share a fundamental belief: that AI will redefine how companies support employees. As we scale globally, there’s plenty of space for you to grow with us. You’ll be part of a team that thinks in terms of we, not I. Together, we're focused on simplifying the life for millions of people by giving them an effortless, magical way to resolve issues, all powered by a strong form of AI. As a CSM at Moveworks you will be leading initiatives to drive widespread adoption and impact with the Moveworks product. You will play an advisory role to customers as they deploy and optimize our product, build long-term strategic relationships with both customers and partners, and ensure optimal customer experience and outcomes. Each of our team members push boundaries, own customer scenarios, and deliver high-quality results. If you’re ready to do the best work of your career and help build an enduring company in the process, we would love to meet you!

Integral parts of this role are serving as the voice of the customer internally, understanding their challenges, and partnering with internal teams to ensure we are building a product that customers love and delivers value. The ideal candidate will be instrumental from the point of sale and extend through implementation, project success and renewals. You must have a drive to identify and improve usage while becoming a trusted partner for key accounts. Come to this role with a problem-solving mindset and curiosity to learn, and be able to play in the fast-paced, ambiguous startup environment.

For most customers, Moveworks is their first deployment of Artificial Intelligence and Machine Learning. As a CSM, you will be their trusted advisor and educator while growing your own knowledge of the AI and ML space. You will become a true partner to our most strategic customers and shape how our product evolves by representing the voice of the customer. This job offers an incredible growth trajectory, and a place where your contributions add immense value to the company’s success. Join us to do the best work of your career.

Note: For remote candidates. There may be occasional opportunities to visit HQ in Mountain View and attend company events. Prior experience working in a remote capacity is highly desired.

What will you do?

You partner with our initial customers to drive product value

You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value

You partner cross-functionally to translate business needs and product requirements into new solutions for customers

You will evolve and iterate on our customer onboarding strategy

You work with internal teams and customers to drive adoption, engagement and growth

You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks

You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders

You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

What do you bring to the table?

You have 2+ years of account management, implementation, or sales experience in software/SaaS

You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience

You have experience supporting deployments with large enterprise customers

Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal

You have experience building strong internal and external relationships, including with senior-level executives throughout companies

You are diplomatic, have tact and you are poised under pressure

You possess a voracious appetite to learn and grow

You have completed a Bachelor’s degree

You are willing to travel 10-25% of the time

Apply here Apply for job

RACE/ETHNICITY:(Please check one of the descriptions below corresponding to the ethnic group with which you identify.)  *

Please select

Do you have the unrestricted right to work in the United States?  *

--

Will you now or in the future require sponsorship to extend your current work authorization status or to obtain a new work authorization status?  *

--

U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Moveworks are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender Please select Are you Hispanic/Latino? Please select Please identify your race Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Please select Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Autism

Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

Blind or low vision

Cancer

Cardiovascular or heart disease

Celiac disease

Cerebral palsy

Deaf or hard of hearing

Depression or anxiety

Diabetes

Epilepsy

Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

Intellectual disability

Missing limbs or partially missing limbs

Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)

Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Moveworks, Mountain View , Customer Success Manager (Open to remote candidates)), Other , Mountain View, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Amazon Workforce Staffing: Amazon Warehouse Worker
Description: ShiftsOvernight, Sunrise, Day, Evening, Weekend.Full time, Part Time, and Flexible time options based on the building you have choosen.Location Sacramento, West Sacramento, Roseville, Elk GroveJob opportunities (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Hiring: Full Stack Developer
Description: Full Stack Developer Duration 4 Months Possibility of Extension Location Woodland Hills, CA Must SKILL REQUIREMENTS Angular version 7 4yrs Javascript 5 yrs CSS3 and HTML5 5yrs JQuery 3 yrs Ajax 5 yrs (more...)
Company: OnwardPath Technology Solutions LLC
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing Sort Center Flexible Schedule 18. 50hr - Amazon Workforce Staffing
Description: Amazon Workforce Staffing Sort Center Flexible Schedule 18. 50hr - Amazon Workforce Staffing Amazon remains open as an essential business to serve our communities delivering critical supplies directly (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020


Warehouse Team Member - Flexible Morning Hours
Description: Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing Sort Center Morning Shift Up To 18hr + Your Boss Is Going to Miss You Am
Description: Amazon Workforce Staffing Sort Center Morning Shift Up To 18hr - Amazon Workforce Staffing Amazon remains open as an essential business to serve our communities delivering critical supplies directly (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing is looking for Amazon Workforce Staffing Sort Center Morning Shift Up To
Description: Amazon Workforce Staffing Sort Center Morning Shift Up To 18hr - Amazon Workforce Staffing Amazon remains open as an essential business to serve our communities delivering critical supplies directly (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing: Amazon Picker/Packer - Full-Time (Benefits Included)
Description: ShiftsOvernight, Sunrise, Day, Evening, Weekend.Full time, Part Time, and Flexible time options based on the building you have choosen.Location Sacramento, West Sacramento, Roseville, Elk GroveJob opportunities (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing: Part-Time Warehouse Team Member - $250 Sign-On Bonus
Description: Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing Seasonal Parttime Fulltime Flexible Hours
Description: Amazon Workforce Staffing Seasonal Parttime Fulltime Flexible Hours - Amazon Workforce Staffing Amazon remains open as an essential business to serve our communities delivering critical supplies directly (more...)
Company: Cylcon Jobs
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing: Amazon Warehouse Worker - Immediate Hire (Permanent Position)
Description: ShiftsOvernight, Sunrise, Day, Evening, Weekend.Full time, Part Time, and Flexible time options based on the building you have choosen.Location Sacramento, West Sacramento, Roseville, Elk GroveJob opportunities (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Mountain View RSS job feeds