Mountain View, CA
Company Description Paradigm Infotech. Inc is a global IT
solutions provider focused on delivering customer value through
high Quality Processes and Cost-efficient solutions. Paradigm has
been one of the trendsetters in global delivery practices with our
Client-Centric Model for customer management and delivery.
Job Description Ø Bachelor degree in a relevant field is
Ø Has a broad experience from either a development or operations
Ø Experience working with web and Java/J2EE based
Ø Proficiency with Unix Commands and PL/SQL
Ø Should be able to work closely with a cross functional
Ø Strong verbal and written communication skills as well as
Ø Knowledge of Monitoring Tools like SPLUNK, TELEAF would be
Ø Handle the sustainment engineering operations for the
Ø Resolve critical issues impacting platform, customer
experience and in turn revenue within the SLA.
Ø Providing Root Cause for critical issue and mitigation
Ø Ensure process compliance including Sox controls.
Ø Ensuring the system stays healthy and running, which includes
performance as well as other business KPI’s like traffic and order
Ø Provide quick turnaround time for critical issues like
Security vulnerabilities and site outages.
Ø Designing and development of monitoring application, automated
status reports and various other value ideas.
Ø Interacting with various stakeholders including business for
discussion over long and short term solutions.
Ø Interaction with Client teams (IT and Business) over Process
setup and improvements.
Ø Coordinating releases, including release planning and
execution. Interaction with various teams during release execution
for deployment and validation.
Ø Analyzing and resolving deployment issues.
Ø Front ending client escalations and mitigating them.
Ø Schedule and prioritize work and plan a sequence of
operational activities that accomplish the planned targets. Set
priorities and provide reports to the management.
Ø Analyzing the weekly performance report for different global
markets and sharing the same with Management.
Ø Interacting with the offshore team as well as Dev teams for
day to day operational activities, Quality Assurance using the
proprietary tools of HCL.
Ø Interacting with onsite and offshore team for issue analysis
Thanks & Regards
Sr. Lead / IT Recruiter
Call : 443-640-0099
8830 Stanford Blvd, Suite 314, Columbia, MD 21045
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