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Cloud Technical Operations Manager

Company: ASRC Federal Holding Company
Location: Mountain View
Posted on: July 27, 2022

Job Description:

Job DescriptionCloud Technical Operations ManagerJob Summary:ASRC Federal Data Solutions (AFDS) provides comprehensive IT services to NASA Ames Research Center located in Mountain View, CA.We are currently seeking a Cloud Technical Operations Manager to be a part of our operations on the Ames Consolidated Information Technology Services (ACITS) contract and provide support to the Enterprise Managed Cloud Computing (EMCC) group.This role needs a Cloud Technical Operations professional with experience in cloud computing and project management to help our team implement modern, enterprise solutions at NASA. We are interested in people with strong cloud management, architecture, engineering, and operations backgrounds. You should be accustomed to working in a modern enterprise environment. We need someone who actively seek out problems to solve, is constantly trying to improve processes and infrastructure, and has passion. We want a quick-thinking individual who can self-manage and efficiently coordinate with a diverse, medium-sized team of highly skilled technical individuals.Duties and Responsibilities:Help develop leading-edge cloud solutions for NASALead and assign tasks to a medium sized team of engineersPrioritize tasks, communicate blockers, and set expectations for both team members and managementSupport and operations capacity planningUtilize collaborative tools to track, coordinate, communicate, and assign all teamworkBe a mentor and example for team members on best practicesManage project and program portfoliosTrack requirements, goals, and milestones for all operation's team cloud projectsTrack team performance metrics, task assignments, resource allocations, and time logging / story pointsDevelop tools and processes to improve or automate repetitive tasksResearch, suggest, and help implement industry best practices and tool setsCreate process flowcharts and architecture diagramsAuthor processes, documentation, and whitepapers for use by team members and customersCommunicate complex topics to management and government personnel in a way they can understandPerform risk and impact analyses on internal change requestsOther responsibilities as assignedEducational/Training Requirements:BS in Computer Science or related field or equivalent years of experience.Any Security certification is a plus.Lean IT or ITIL training or certification is a plus.Skill Requirements/Qualifications4+ years working with Information Technology and/or equivalent educational experience2+ years of direct experience working with any of the following:Amazon Web Services (AWS)Microsoft AzureGoogle Cloud Platform (GCP)or similar in a cloud service provider in a DevOps capacityProgram and project management backgroundExperience in writing and improving documentation, processes, workflows, and whitepapersAbility to explain complex topics to management and other team membersHighly organized individual that works well with othersDevOps Mentality / Culture experienceHave supported at least one major enterprise level cloud project, application, or platform that supports a large user, compute, or traffic baseA constant desire to learn new things, better themselves, and inspire those around themAbility to pass a federal background check for public trustMust be a US Citizen with ability to obtain a SECRET government clearance or Public Trust.Additional experience - if available:PMP, Agile, ITIL, or other similar certificationContinuous Integration and Continuous Deployment (CI/CD) design experienceGeneral experience with DevSecOps (or similar methodologies) and managing projects effectivelySecurity framework experience (PCI, NIST 800-53, SOX, CIS, etc.)Diagraming experience (Visio, Lucid Charts, OmniGraffle, etc.)Support ticketing platform experience (JIRA, ServiceNow, Zendesk, etc.)Excellent English verbal and written communication skills.Ability to travel up to 15% of the time to other US based NASA centers.Work Environment:Office environment.Physical Demands:Mobility to work in a typical office setting, use standard office equipment including a computer and keyboard; vision to read printed materials, correspondence, and a computer screen; Position may involve frequent standing, walking, pushing, pulling, bending, reaching, and lifting (may range from 10-50lbs on a regular basis)RequirementsSkill Requirements/Qualifications4+ years working with Information Technology and/or equivalent educational experience2+ years of direct experience working with any of the following:Amazon Web Services (AWS)Microsoft AzureGoogle Cloud Platform (GCP)or similar in a cloud service provider in a DevOps capacityProgram and project management backgroundExperience in writing and improving documentation, processes, workflows, and whitepapersAbility to explain complex topics to management and other team membersHighly organized individual that works well with othersDevOps Mentality / Culture experienceHave supported at least one major enterprise level cloud project, application, or platform that supports a large user, compute, or traffic baseA constant desire to learn new things, better themselves, and inspire those around themAbility to pass a federal background check for public trustMust be a US Citizen with ability to obtain a SECRET government clearance or Public Trust.**COVID-19 Vaccination Requirement StatementThe COVID-19 vaccination requirement in Executive Order 14042 and FAR 52.223-99 is currently not effective. But please note that if those or other related requirements become effective, positions will require successful candidates to obtain and show proof of COVID-19 vaccination(s). ASRC Federal is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.EEO StatementASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Keywords: ASRC Federal Holding Company, Mountain View , Cloud Technical Operations Manager, IT / Software / Systems , Mountain View, California

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