Technical Support Engineer

Company: Namocell
Location: Mountain View
Posted on: June 25, 2022

Job Description:

Namocell is a leading provider of high-performance single cell dispensing and sorting platforms for life science applications, based in the Silicon Valley. Our proprietary microfluidic-based single cell platforms transform how single cells can be sorted and isolated for downstream applications, such as single cell genomics, cell line development, CRISPR, monoclonal antibody development, cancer immunotherapy, microbial engineering and rare cell isolation. Our single cell dispenser is the fastest, easiest, most efficient and cost-effective on the market. Our mission is to enable the future of single cell discovery.Technical Support EngineerWe are looking for a Technical Support Engineer to provide technical support to our customers and field team regarding company products.Responsibilities --- Communicate with customers with regard to the correct use of Namocell products. --- Provide technical instrument support to customers, and assess maintenance needs. --- Perform instrument and software update. --- Document customer interactions and feedback. --- Collaborate with internal teams to drive customer success. --- Contribute to new product development. Qualifications --- Bachelor's degree in Mechanical Engineering or related fields. --- At least 3 years of relevant experience with biotech instrument support. No entry level candidate will be considered. --- Superior communication and presentation skills. --- Strong analytical and problem-solving skills. --- Customer-focused, self-driven and team player.Namocell is an equal opportunity employer. Please submit your resume to: Recruiting@namocell.com.

Keywords: Namocell, Mountain View , Technical Support Engineer, IT / Software / Systems , Mountain View, California